Tessa L

****** of the excitement - Terrible Service!

If I could give this dealership less than 1 star - I would. This was my first car purchase for myself and this dealership, specifically the manager, ****** me of the excitement this type of step usually brings. I am so utterly disheartened and upset that they would do this to a person after finance was approved, their tax invoice was sent to my bank and a contract was being finalized. We even drove 800km (400km there and then 400km back) to the dealership to test this car, decided to buy it and kept the dealership in the loop as to progress every step of the way (the even had direct communication with the bank). Without so much as a telephone call they sold the vehicle to a cash buyer (after invoicing me) whereafter all I got was a ”sorry it's been sold”. The sales manager and general manager weren’t even kind enough to field calls for an explanation. I would not waste time with people who lack integrity and clearly don't care about their customers. Their website says they adhere to ”good ethical conduct’ … not my experience at all.