MadCars
Claimed Business
|3.3|12 Reviews (last 12 months)|This business does not respond to reviews
MadCars
Claimed Business
|3.3
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, MadCars receives sharply divided feedback. Satisfied customers consistently mention professional, patient sales staff, swift finance approvals, and smooth delivery experiences, with individual consultants frequently praised by name for guiding buyers through the purchase journey. However, a recurring theme among dissatisfied customers centres on post-sale service failures, including allegations of misrepresented service histories, undisclosed mechanical issues, poor communication after contracts are signed, and difficulty reaching management to resolve disputes. Trade-in handling and follow-through on commitments emerge as notable concerns alongside the otherwise positive showroom experience.
Performance(last 12 months):
Trustindex Rating
4.5TrustIndex
4.5
Review Distribution
3.3|12 Reviews
Oct '25 - Jul '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
LN
Lungile N
1 reviews | Active since May 2026
14 May 2026, 11:05
“Misrepresentation and Failure to Repair Defects Following Purchase of Jaguar F-Pace – Mad Cars Randburg
I bought Jaguar Fpace from Mad Cars at Randburg in January 2026. They assured me that the vehicle is up to standard and that everything is working perfectly and that they took it for a service in November 2025, when they checked the car that I was trading in they claimed that it's not fully serviced, it didn't make sense to me so they added R20000 on my loan amount which they claimed it's for the service that was not done. I went to check with the service provider which is RMI registered where I serviced my car and I noticed that Jason the manager **** to me my vehicle was fully serviced. In two days after I purchased the vehicle I noticed that the were problems with the battery when I tried to open the boot using the key it didn't open and I had to open it manually and later on I noticed that the auto stop/start button was not working according to set standard whereas I was showed how to switch it off when I don't want it to auto switch off when I stop, then it was left off making me think/believe its working properly. As I was driving it I decided to switch it on and I noticed that it's not working at all and that I was misled to believe that it's working properly. I then phoned the company and complained they said I must bring the car in for them to check it. They collected it and it stayed with the for approximately two weeks and they brought it back to me stating that the auto stop/start issue has been fixed whilst they were lying. I asked the driver who brought it back to drive around with me so that I can be convinced only to find that it's not fixed, the boot was upside down, they took out the spare wheel, it's cover and the fuse covers weren't replaced even the vehicle's carpets. I phoned Jason the manager and he sent the driver to collect the car again he said to me that customers leave the vehicle's light on and complaint about faulty batteries since I also complained about it, he also claimed that Jaguars and BMW's batteries last for two years because of the auto stop/start and I phoned Land Rover to confirm that information they said he is lying. He said he can't be held liable for the auto stop/start when they sold the vehicle to me like that in false pretense, I further told him that if the vehicle's fault is caused by me I'm willing to pay but if its the company's fault they must pay. After they took the car for the second time on Monday the 4th of May there was no communication until today the 12th of May 2026 where he claims that the reason for the auto stop/start is not working properly is because of the battery and that I must pay R2740 as my portion for the replacement of the new battery and I told Jason that I won't pay it then he said if I don't pay it he'll remove it from the car of which I don't understand because this battery was giving me problems since I purchased the vehicle from them now they want me to pay for it whereas I complained to them even before I noticed the auto stop/start. The funny part about all this is that when they took the car late April 2026 they told me that they tested the battery and there's nothing wrong with it after I've been complaining to them about it from January and now they tell me that it's finished, where's the logic in all of this? Jason further said that if I don't want to pay the R2740 for the battery then I must now follow the next relevant steps as per your research because I told him that after I've exhausted all revenues trying to get them fix my vehicle I'll hand over the matter to MIOSA and he also said the bank can't do anything about it since I also complained to them and asked them to intervene. The sad part about all this is that even person by the name of Juliane Miles employee of Nedbank who was handling my case echoed what Jason said on the 12th of May 2026 that there's nothing much they can do about my matter since Mad Cars is not responding to their emails. Now I'm back to square one with my vehicle stuck at Mad Cars since the 4th of May 2026. Written by: Simone Ndweni
Helpful (0)
|Replies (0)LN
Lungile N
1 reviews | Active since May 2026
14 May 2026, 11:05
“Misrepresentation and Failure to Repair Defects Following Purchase of Jaguar F-Pace – Mad Cars Randburg
I bought Jaguar Fpace from Mad Cars at Randburg in January 2026. They assured me that the vehicle is up to standard and that everything is working perfectly and that they took it for a service in November 2025, when they checked the car that I was trading in they claimed that it's not fully serviced, it didn't make sense to me so they added R20000 on my loan amount which they claimed it's for the service that was not done. I went to check with the service provider which is RMI registered where I serviced my car and I noticed that Jason the manager **** to me my vehicle was fully serviced. In two days after I purchased the vehicle I noticed that the were problems with the battery when I tried to open the boot using the key it didn't open and I had to open it manually and later on I noticed that the auto stop/start button was not working according to set standard whereas I was showed how to switch it off when I don't want it to auto switch off when I stop, then it was left off making me think/believe its working properly. As I was driving it I decided to switch it on and I noticed that it's not working at all and that I was misled to believe that it's working properly. I then phoned the company and complained they said I must bring the car in for them to check it. They collected it and it stayed with the for approximately two weeks and they brought it back to me stating that the auto stop/start issue has been fixed whilst they were lying. I asked the driver who brought it back to drive around with me so that I can be convinced only to find that it's not fixed, the boot was upside down, they took out the spare wheel, it's cover and the fuse covers weren't replaced even the vehicle's carpets. I phoned Jason the manager and he sent the driver to collect the car again he said to me that customers leave the vehicle's light on and complaint about faulty batteries since I also complained about it, he also claimed that Jaguars and BMW's batteries last for two years because of the auto stop/start and I phoned Land Rover to confirm that information they said he is lying. He said he can't be held liable for the auto stop/start when they sold the vehicle to me like that in false pretense, I further told him that if the vehicle's fault is caused by me I'm willing to pay but if its the company's fault they must pay. After they took the car for the second time on Monday the 4th of May there was no communication until today the 12th of May 2026 where he claims that the reason for the auto stop/start is not working properly is because of the battery and that I must pay R2740 as my portion for the replacement of the new battery and I told Jason that I won't pay it then he said if I don't pay it he'll remove it from the car of which I don't understand because this battery was giving me problems since I purchased the vehicle from them now they want me to pay for it whereas I complained to them even before I noticed the auto stop/start. The funny part about all this is that when they took the car late April 2026 they told me that they tested the battery and there's nothing wrong with it after I've been complaining to them about it from January and now they tell me that it's finished, where's the logic in all of this? Jason further said that if I don't want to pay the R2740 for the battery then I must now follow the next relevant steps as per your research because I told him that after I've exhausted all revenues trying to get them fix my vehicle I'll hand over the matter to MIOSA and he also said the bank can't do anything about it since I also complained to them and asked them to intervene. The sad part about all this is that even person by the name of Juliane Miles employee of Nedbank who was handling my case echoed what Jason said on the 12th of May 2026 that there's nothing much they can do about my matter since Mad Cars is not responding to their emails. Now I'm back to square one with my vehicle stuck at Mad Cars since the 4th of May 2026. Written by: Simone Ndweni
0
Replies (0)BM
Bongani M
1 reviews | Active since Feb 2013
24 Apr 2026, 15:55
I was helped by Patrick Betha
I was helped by Patrick Betha. He was absolutely fantastic with putting the deal through. Kept me updated and took less than 6 hours to get approval and in 28 hours I took delivery of the car. Thank you Mad Cars and to Patrick.
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Feb 2013
24 Apr 2026, 15:55
I was helped by Patrick Betha
I was helped by Patrick Betha. He was absolutely fantastic with putting the deal through. Kept me updated and took less than 6 hours to get approval and in 28 hours I took delivery of the car. Thank you Mad Cars and to Patrick.
0
Replies (0)F
Faith
1 reviews | Active since Apr 2026
13 Apr 2026, 09:18
The treatment and professionalism was on under level, I was helped by Hurana and all the staff explained everything for me
The treatment and professionalism was on under level, I was helped by Hurana and all the staff explained everything for me . I was so happy
Helpful (0)
|Replies (0)F
Faith
1 reviews | Active since Apr 2026
13 Apr 2026, 09:18
The treatment and professionalism was on under level, I was helped by Hurana and all the staff explained everything for me
The treatment and professionalism was on under level, I was helped by Hurana and all the staff explained everything for me . I was so happy
0
Replies (0)T
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Wentzel P
1 reviews | Active since Mar 2026
10 Mar 2026, 08:29
Mad customer at madcars
Please read this before considering buying a car at Mad cars... There are 5star reviews you read on madcars website that are written by the employees themself. They give each other 5 star reviews and that is why they have a 4.5star rating , but truly it does not even deserve any star. Hanre de Villiers , Dylan Parkin , Jaco Smith , Jason Joubert (manager) They are all employees at madcars giving each other 5 star reviews on this review page. And this is just some of the names. Best of all , the owner of this company sees this and he gives good feedback as well. Pathetic , ******* and ********* If you are thinking about buying a car at this place , just so you know , the day you sign the papers and there is a problem or something you want to query, YOU WILL NOT GET HOLD OF THESE PEOPLE. Hanre de Villiers was the sales person , told me the vehicle got a full service history.when the car got to me in Bloemfontein there was not even a service book in the car. I took the car to Nissan and they told me that the car is not up to date with the services!!! The car was serviced 2 years ago I reached out to Hanre and told him this. It took him 19 days to get back to me , just to tell me the manager will call me. 2 weeks went by , no manager called me , I wrote an email , it took them 3 weeks to get back to me and they just threw their hands up in the air. Funny thing is , I spoke to about 5 different people in the company just to get to the manager (Jason Joubert , which until today I could not get hold of him on the phone) and the one person that I spoke to said "he does not know what is going on around him" 2 people in the company also sent emails to the managers and owner where they put me in the mail to say I need feedback , but still no feedback. I don't want the owner to send me a soppy sorry message on this platform , keep your message , you guys had from the 22nd of December until today (10 March) to fix your lies but you did not. Spare yourself a lot of trouble people and find another place to buy a car. Worst service of my life , cant get a hold of no one and they lie through their teeth Fix your lies and lets move on , no hard feelings , but you choose to just ignore emails , whatsapps and phone calls Sorry but if you are thinking about buying a car at this place you will have guaranteed sleepless nights
Helpful (0)
|Replies (1)WP
Wentzel P
1 reviews | Active since Mar 2026
10 Mar 2026, 08:29
Mad customer at madcars
Please read this before considering buying a car at Mad cars... There are 5star reviews you read on madcars website that are written by the employees themself. They give each other 5 star reviews and that is why they have a 4.5star rating , but truly it does not even deserve any star. Hanre de Villiers , Dylan Parkin , Jaco Smith , Jason Joubert (manager) They are all employees at madcars giving each other 5 star reviews on this review page. And this is just some of the names. Best of all , the owner of this company sees this and he gives good feedback as well. Pathetic , ******* and ********* If you are thinking about buying a car at this place , just so you know , the day you sign the papers and there is a problem or something you want to query, YOU WILL NOT GET HOLD OF THESE PEOPLE. Hanre de Villiers was the sales person , told me the vehicle got a full service history.when the car got to me in Bloemfontein there was not even a service book in the car. I took the car to Nissan and they told me that the car is not up to date with the services!!! The car was serviced 2 years ago I reached out to Hanre and told him this. It took him 19 days to get back to me , just to tell me the manager will call me. 2 weeks went by , no manager called me , I wrote an email , it took them 3 weeks to get back to me and they just threw their hands up in the air. Funny thing is , I spoke to about 5 different people in the company just to get to the manager (Jason Joubert , which until today I could not get hold of him on the phone) and the one person that I spoke to said "he does not know what is going on around him" 2 people in the company also sent emails to the managers and owner where they put me in the mail to say I need feedback , but still no feedback. I don't want the owner to send me a soppy sorry message on this platform , keep your message , you guys had from the 22nd of December until today (10 March) to fix your lies but you did not. Spare yourself a lot of trouble people and find another place to buy a car. Worst service of my life , cant get a hold of no one and they lie through their teeth Fix your lies and lets move on , no hard feelings , but you choose to just ignore emails , whatsapps and phone calls Sorry but if you are thinking about buying a car at this place you will have guaranteed sleepless nights
0
Replies (1)