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Lungile N
Active since May 2026
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1 reviews
MadCars
2 months ago
“Misrepresentation and Failure to Repair Defects Following Purchase of Jaguar F-Pace – Mad Cars Randburg
I bought Jaguar Fpace from Mad Cars at Randburg in January 2026. They assured me that the vehicle is up to standard and that everything is working perfectly and that they took it for a service in November 2025, when they checked the car that I was trading in they claimed that it's not fully serviced, it didn't make sense to me so they added R20000 on my loan amount which they claimed it's for the service that was not done. I went to check with the service provider which is RMI registered where I serviced my car and I noticed that Jason the manager **** to me my vehicle was fully serviced. In two days after I purchased the vehicle I noticed that the were problems with the battery when I tried to open the boot using the key it didn't open and I had to open it manually and later on I noticed that the auto stop/start button was not working according to set standard whereas I was showed how to switch it off when I don't want it to auto switch off when I stop, then it was left off making me think/believe its working properly. As I was driving it I decided to switch it on and I noticed that it's not working at all and that I was misled to believe that it's working properly. I then phoned the company and complained they said I must bring the car in for them to check it. They collected it and it stayed with the for approximately two weeks and they brought it back to me stating that the auto stop/start issue has been fixed whilst they were lying. I asked the driver who brought it back to drive around with me so that I can be convinced only to find that it's not fixed, the boot was upside down, they took out the spare wheel, it's cover and the fuse covers weren't replaced even the vehicle's carpets. I phoned Jason the manager and he sent the driver to collect the car again he said to me that customers leave the vehicle's light on and complaint about faulty batteries since I also complained about it, he also claimed that Jaguars and BMW's batteries last for two years because of the auto stop/start and I phoned Land Rover to confirm that information they said he is lying. He said he can't be held liable for the auto stop/start when they sold the vehicle to me like that in false pretense, I further told him that if the vehicle's fault is caused by me I'm willing to pay but if its the company's fault they must pay. After they took the car for the second time on Monday the 4th of May there was no communication until today the 12th of May 2026 where he claims that the reason for the auto stop/start is not working properly is because of the battery and that I must pay R2740 as my portion for the replacement of the new battery and I told Jason that I won't pay it then he said if I don't pay it he'll remove it from the car of which I don't understand because this battery was giving me problems since I purchased the vehicle from them now they want me to pay for it whereas I complained to them even before I noticed the auto stop/start. The funny part about all this is that when they took the car late April 2026 they told me that they tested the battery and there's nothing wrong with it after I've been complaining to them about it from January and now they tell me that it's finished, where's the logic in all of this? Jason further said that if I don't want to pay the R2740 for the battery then I must now follow the next relevant steps as per your research because I told him that after I've exhausted all revenues trying to get them fix my vehicle I'll hand over the matter to MIOSA and he also said the bank can't do anything about it since I also complained to them and asked them to intervene. The sad part about all this is that even person by the name of Juliane Miles employee of Nedbank who was handling my case echoed what Jason said on the 12th of May 2026 that there's nothing much they can do about my matter since Mad Cars is not responding to their emails. Now I'm back to square one with my vehicle stuck at Mad Cars since the 4th of May 2026. Written by: Simone Ndweni
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