Elizna L

Moving nightmare

First the truck was supposed to arrive at 7am, but it only arrived at 1:30pm. Second the y quoted an 8-ton truck, but when the truck arrived, it was only a 4-ton truck. Third, it appear the 8-ton truck was to smalll for all the stuff that I listed on the request for the quote, so they miscalculated the size of the move. When they finished loading the second load at 18:30, they still did not load a piano, 2 dining tables, 2 big cupboards, a big TV cabinet and several chairs. So they quoted me another 2 4-ton truck loads to finish the move. Then when they arrived at the offloading point, they didn’t want to offload before payment was made. But I showed the driver that my phone’s battery was at 4%, and I cannot guarantee that the transaction will go through, yet he insisted I continue making the payment. So I started the eft, but as fate would have it, my phone died before I could send the POP. Since the move was on a Saturday, the payment will only show on their account after 2 days, so they refused to offload unless the payment shows on their account. Here we are now 13 hours later still waiting for Mr Masere himself to come and resolve the matter. I am not even sure that the John Donald who sent me the quote int he first place, is a real person, because none of the movers knows a person by that name at Masere Logistics. This is by far the worst move I have ever done. I will rather organize another moving company to finish the this move, because clearly Masere is incompetend. I am just glad that we did not have to be out of our old property yet and we have a few days of grace, otherwise this would have been an even bigger mess.