Nontando R

Unhappy customer

I bought a Queen size bed Himalaya base set at Sleepmasters N1 City in Cape town on June this year .The bed is already uncomfortable and have dips on it .I called Sleepmasters on the 16October 2025 to lodge at complaint and was advised the matter is escalated to the supplier I should get a call within a week .Till this day I have not gotten any response .I would appreciate any feedback at this point .