Takho N

Disaster in Quality of a World Band Louis Vuitton

Disaster in quality. The wax of the edge melt by itself even the handbags are not been used since I bought them for my wife. I bought a lot of handbags from LV many years ago. My wife do not use them, just left in cupboard with the dust bag on. As we prepare to move back to Taiwan, she took them out to check. Eight handbags black/brown/red lining of the LV bags has melted and become sticky. The dissolved lining material leave stain on the handbags. She took it to Louis Vuitton Sandton to request repairs. Louis Vuitton send them to France and give us a quotation to fix. My complaint is, this defects are due to the quality of the material, the wax they use for lining melt by itself under storage. (It happened once, 8 years ago, they fix it with no charge. At that year, they call back all the defect handbags to fix for no charge. The wax they used for lining during 2015-2017 was mis-formula. This was a world known mistake. LV call back all the defect handbags to repair. We were the one also. 15 handbags at that time back for repairing). My wife wants to know why a world known brand Louis Vuitton does not take up their responsibility of quality control of the materials they used. My wife also wants to let people knows World Band like Louis Vuitton leave their royal customer in this way.