Louis Vuitton Johannesburg
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Louis Vuitton Johannesburg
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Akash L
1 reviews | Active since Mar 2026
19 Mar 2026, 12:25
Louis Vuitton JHB - Pathetic Customer Service
Absolutely pathetic after sales customer service. If it was allowed it would have 0 star. Two of my LV sandals tore. I escalated it via numerous emails and the UK office responds stating they advised the South African branch to liaise with me. Over six weeks later and I still do not have a response or resolution. For a so called "luxury brand" they really don't know the first thing about customer service. There's just no accountability.
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Akash L
1 reviews | Active since Mar 2026
19 Mar 2026, 12:25
Louis Vuitton JHB - Pathetic Customer Service
Absolutely pathetic after sales customer service. If it was allowed it would have 0 star. Two of my LV sandals tore. I escalated it via numerous emails and the UK office responds stating they advised the South African branch to liaise with me. Over six weeks later and I still do not have a response or resolution. For a so called "luxury brand" they really don't know the first thing about customer service. There's just no accountability.
0
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Takho N
1 reviews | Active since Nov 2025
4 Nov 2025, 18:29
Disaster in Quality of a World Band Louis Vuitton
Disaster in quality. The wax of the edge melt by itself even the handbags are not been used since I bought them for my wife. I bought a lot of handbags from LV many years ago. My wife do not use them, just left in cupboard with the dust bag on. As we prepare to move back to Taiwan, she took them out to check. Eight handbags black/brown/red lining of the LV bags has melted and become sticky. The dissolved lining material leave stain on the handbags. She took it to Louis Vuitton Sandton to request repairs. Louis Vuitton send them to France and give us a quotation to fix. My complaint is, this defects are due to the quality of the material, the wax they use for lining melt by itself under storage. (It happened once, 8 years ago, they fix it with no charge. At that year, they call back all the defect handbags to fix for no charge. The wax they used for lining during 2*** was mis-formula. This was a world known mistake. LV call back all the defect handbags to repair. We were the one also. 15 handbags at that time back for repairing). My wife wants to know why a world known brand Louis Vuitton does not take up their responsibility of quality control of the materials they used. My wife also wants to let people knows World Band like Louis Vuitton leave their royal customer in this way.
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Takho N
1 reviews | Active since Nov 2025
4 Nov 2025, 18:29
Disaster in Quality of a World Band Louis Vuitton
Disaster in quality. The wax of the edge melt by itself even the handbags are not been used since I bought them for my wife. I bought a lot of handbags from LV many years ago. My wife do not use them, just left in cupboard with the dust bag on. As we prepare to move back to Taiwan, she took them out to check. Eight handbags black/brown/red lining of the LV bags has melted and become sticky. The dissolved lining material leave stain on the handbags. She took it to Louis Vuitton Sandton to request repairs. Louis Vuitton send them to France and give us a quotation to fix. My complaint is, this defects are due to the quality of the material, the wax they use for lining melt by itself under storage. (It happened once, 8 years ago, they fix it with no charge. At that year, they call back all the defect handbags to fix for no charge. The wax they used for lining during 2*** was mis-formula. This was a world known mistake. LV call back all the defect handbags to repair. We were the one also. 15 handbags at that time back for repairing). My wife wants to know why a world known brand Louis Vuitton does not take up their responsibility of quality control of the materials they used. My wife also wants to let people knows World Band like Louis Vuitton leave their royal customer in this way.
0
Replies (0)FS
Fumani S
1 reviews | Active since Aug 2025
26 Aug 2025, 19:47
Poor Customer Experience from Louis Vuitton
Louis Vuitton Sandton has given me the worst after sales experience of my life. I escalated my complaint twice to LV Head Office,no resolution. This seems to be why Alisha, the Sandton store manager, feels entitled to ghost clients. For a so-called “premium” brand this level of disrespect is shocking. LV clearly does not care about its clients and the experience is nothing short of disgraceful.
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Fumani S
1 reviews | Active since Aug 2025
26 Aug 2025, 19:47
Poor Customer Experience from Louis Vuitton
Louis Vuitton Sandton has given me the worst after sales experience of my life. I escalated my complaint twice to LV Head Office,no resolution. This seems to be why Alisha, the Sandton store manager, feels entitled to ghost clients. For a so-called “premium” brand this level of disrespect is shocking. LV clearly does not care about its clients and the experience is nothing short of disgraceful.
0
Replies (0)