Daniel H

Poor Services- CSOS

I have lodged my complain at CSOS a year ago, regarding my flat against the Body Corporate Trustees in September 2024 and only had the hearing this year September 2025. During the year one has to endure all the challenges and hardships from the trustees as one understands the trustees has been given authority over the management of the building. Does not matter whether they are on the wrong side or not. For the matter to take such a long time to resolve, one sometime thinks whether it was worth lodging the complaint at all. CSOS, services are very inadequate and inefficient and this is not serving the purposes of its existence in terms of service delivery. Can you imagine twelve months to resolve a dispute which could be achieved in a month. I am not convinced CSOS at it s current service level will improve customer satisfaction; and this leaves the majority of people who sends disputes to be resolved in precarious situation. It seem like the agents of the Trustees are given privileged services and the owners/tenants are left in the cold. I believe CSOS should be given to the private sector for servicing the community.