Anri T

Extremely Poor Service and False Promises

I ordered the Luna Headboard on 31 July 2025 and have been following up ever since — with no real progress or transparency from this company. On 3 October, I was told that my order had been shipped, but when I asked for a tracking or shipping reference, I received no response. After contacting them again, I was told that it actually had not been shipped and that they would “send it soon.” It’s now been over three months since I placed my order, and I still haven’t received the product or any clear, honest communication. This level of service is completely unacceptable. I feel misled and extremely disappointed. I would caution others to be very careful before ordering, as my experience has been nothing but frustration and empty promises.