WA
Warwick and Quinlan
Claimed Business
WA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-43
Recommended: Unlikely
Review Distribution
1.9|14 Reviews
Jun '25 - May '26
5(21.4%)
4(0%)
3(0%)
2(0%)
1(78.6%)
5(21.4%)
4(0%)
3(0%)
2(0%)
1(78.6%)
Frequently Asked Questions About Warwick and Quinlan
Warwick and Quinlan has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Warwick and Quinlan across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Naazia H
1 reviews | Active since Jan 2020
22 Jan 2026, 06:36
STAY AWAY!
My first experience with them was great. My current experience is absolutely horrific. I have paid a deposit for a table and have been trying to find out what has happened to my table. Currently they are ignoring me. I am not sure if I am going to get my table at this point or if they have run away with my money. STAY AWAY!
Helpful (0)
|Replies (0)NH
Naazia H
1 reviews | Active since Jan 2020
22 Jan 2026, 06:36
STAY AWAY!
My first experience with them was great. My current experience is absolutely horrific. I have paid a deposit for a table and have been trying to find out what has happened to my table. Currently they are ignoring me. I am not sure if I am going to get my table at this point or if they have run away with my money. STAY AWAY!
0
Replies (0)JM
James Michael’s
1 reviews | Active since Jan 2020
8 Dec 2025, 16:01
Wonderful quality and service
We couldn’t be happier with our purchases from Bernice and her team, she went over and above to help us with our short lead time even came out to site to measure. Will be using them again
Helpful (0)
|Replies (0)JM
James Michael’s
1 reviews | Active since Jan 2020
8 Dec 2025, 16:01
Wonderful quality and service
We couldn’t be happier with our purchases from Bernice and her team, she went over and above to help us with our short lead time even came out to site to measure. Will be using them again
0
Replies (0)RJ
Rushil J
1 reviews | Active since Jan 2020
15 Nov 2025, 17:06
Avoid at all costs. Promises and non-delivery. Unprofessional! Stay away!
I contracted Warwick & Quinlan Custom Furniture to manufacture several custom items: a TV unit, bench seating, a dining table, and bedside tables with stone tops. What I received was a combination of incorrect, unfinished, damaged, and defective products that caused massive inconvenience and wasted time. I’ve paid Bernice close to R50k for all this work. She simply walked away from the responsibility of completing the job. Doors on tv unit do not align and close properly. Bench seating hinges have come off already and not aligned. Dining room table legs have cracked. Side table stones were agreed to be Eezi Quartz yet she delivered a B-grade stone that was not agreed upon. She confirmed that the correct stone was ordered only for yet another incorrect stone to be provided. I was subsequently told she would not be delivering what we agreed upon, a direct breach of our agreement. She also handed over all communication to an associate, Chantal, who through no fault of her own, had very little context or ability to assist. I have proof and witnesses of everything that was agreed upon and will be taking this matter to the small claims court. A year has almost passed with the matter unresolved. Bernice will lure you in with promises. She went missing for weeks and ghosted my calls and messages. I had to visit her at her workshop in person to try and resolve issues, and in a face-to-face setting she has all the reassurance and apologies, with absolutely no follow through. I absolutely do not recommend them. Please stay away. And if you think this is some difficult client, just go read the other reviews on Hello Peter and Google. There is a pattern here. Bernice will make big promises, not deliver then subsequently play the victim. DO NOT DO BUSINESS WITH WARICK AND QUINLAN.
Helpful (0)
|Replies (0)RJ
Rushil J
1 reviews | Active since Jan 2020
15 Nov 2025, 17:06
Avoid at all costs. Promises and non-delivery. Unprofessional! Stay away!
I contracted Warwick & Quinlan Custom Furniture to manufacture several custom items: a TV unit, bench seating, a dining table, and bedside tables with stone tops. What I received was a combination of incorrect, unfinished, damaged, and defective products that caused massive inconvenience and wasted time. I’ve paid Bernice close to R50k for all this work. She simply walked away from the responsibility of completing the job. Doors on tv unit do not align and close properly. Bench seating hinges have come off already and not aligned. Dining room table legs have cracked. Side table stones were agreed to be Eezi Quartz yet she delivered a B-grade stone that was not agreed upon. She confirmed that the correct stone was ordered only for yet another incorrect stone to be provided. I was subsequently told she would not be delivering what we agreed upon, a direct breach of our agreement. She also handed over all communication to an associate, Chantal, who through no fault of her own, had very little context or ability to assist. I have proof and witnesses of everything that was agreed upon and will be taking this matter to the small claims court. A year has almost passed with the matter unresolved. Bernice will lure you in with promises. She went missing for weeks and ghosted my calls and messages. I had to visit her at her workshop in person to try and resolve issues, and in a face-to-face setting she has all the reassurance and apologies, with absolutely no follow through. I absolutely do not recommend them. Please stay away. And if you think this is some difficult client, just go read the other reviews on Hello Peter and Google. There is a pattern here. Bernice will make big promises, not deliver then subsequently play the victim. DO NOT DO BUSINESS WITH WARICK AND QUINLAN.
0
Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Jan 2020
11 Nov 2025, 13:01
Paid Deposit for Chairs That Were Never Made. **** to by Bernice multiple times
I paid a R11 900 deposit to Warwick & Quinlan for slip-cover dining chairs. The chairs were advertised by them using another businesses images. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
Helpful (0)
|Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Jan 2020
11 Nov 2025, 13:01
Paid Deposit for Chairs That Were Never Made. **** to by Bernice multiple times
I paid a R11 900 deposit to Warwick & Quinlan for slip-cover dining chairs. The chairs were advertised by them using another businesses images. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
0
Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Jan 2020
11 Nov 2025, 09:05
Paid Deposit for Chairs They could not make - Lies about refunds
Title: I paid a R11 900 deposit to Warwick & Quinlan for custom slip-cover dining chairs. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
Helpful (0)
|Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Jan 2020
11 Nov 2025, 09:05
Paid Deposit for Chairs They could not make - Lies about refunds
Title: I paid a R11 900 deposit to Warwick & Quinlan for custom slip-cover dining chairs. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
0
Replies (0)AT
Anri T
1 reviews | Active since Jan 2020
6 Nov 2025, 11:48
Extremely Poor Service and False Promises
I ordered the Luna Headboard on 31 July 2025 and have been following up ever since — with no real progress or transparency from this company. On 3 October, I was told that my order had been shipped, but when I asked for a tracking or shipping reference, I received no response. After contacting them again, I was told that it actually had not been shipped and that they would “send it soon.” It’s now been over three months since I placed my order, and I still haven’t received the product or any clear, honest communication. This level of service is completely unacceptable. I feel misled and extremely disappointed. I would caution others to be very careful before ordering, as my experience has been nothing but frustration and empty promises.
Helpful (0)
|Replies (0)AT
Anri T
1 reviews | Active since Jan 2020
6 Nov 2025, 11:48
Extremely Poor Service and False Promises
I ordered the Luna Headboard on 31 July 2025 and have been following up ever since — with no real progress or transparency from this company. On 3 October, I was told that my order had been shipped, but when I asked for a tracking or shipping reference, I received no response. After contacting them again, I was told that it actually had not been shipped and that they would “send it soon.” It’s now been over three months since I placed my order, and I still haven’t received the product or any clear, honest communication. This level of service is completely unacceptable. I feel misled and extremely disappointed. I would caution others to be very careful before ordering, as my experience has been nothing but frustration and empty promises.
0
Replies (0)JF
Jo F
1 reviews | Active since Jan 2020
14 Oct 2025, 08:29
BEWARE STAY AWAY CON ARTIST.
BEWARE! DO NOT USE THIS COMPANY, I WISH I HAD CHECKED HALLO PETER AND GOOGLE REVIEWS BEFORE, SHOCKING SERVICE , LIES AFTER LIES, QUALITY OF FURNITURE LOOKING NOTHING LIKE THE PHOTOS PROMISED AFTER BEING CHARGE HIGH END DESIGNER FURNITURE PRICES, HAVE BEEN CONNED OUT OF ALOT OF MONEY. SHE REINBURSED FOR COUCH WHICH LOOKED NOTHING LIKE THE COUCH PROMISED AND DELAYS AFTER DELAYS , HEADBOARDS DELIVERED DIRTY STAINED, NOT THE RIGHT SHAPE AS HER AMAZING INSTAGRAM PHOTOS PROMISE, I HAD TO SEND BACK BEDS AS THE QUALITY WAS TERRIBLE. SHE MADE A CUSTON MADE CABINET WHICH DIDNT WORK AND LOOKED NOTHING LIKE THE PICTURE WE HAD AGREED SHE BASE IT ON, AFTER WANTING TO REMAKE IT FOR US IT NEVER ARRIVED AND SHE **** WEEK AFTER WEEK THAT IT WAS BEING MADE BUT COULD NEVER SEND PROGRESS PHTOTOS ... WE HAD TO SELL IT TO MAKE SOME MONEY BACK AS WE HAD AIRBNB GUESTS CHEKCING IN AND SOLD IT FOR FOR A QUARTER OF THE PRICE SHE HAD CHARGED R9000 FOR IT. PLEASE STAY AWAY FORM THIS COMPANY WHO IS NOW TRYING TO BULLY ME WITH LAWYERS LETTERS BECAUSE OF MY REVIEWS. SHE IS A CON ARTIST AND VERY CHARMING BUT NEVER DELIVERS WHAT SHE PROMISES.
Helpful (0)
|Replies (0)JF
Jo F
1 reviews | Active since Jan 2020
14 Oct 2025, 08:29
BEWARE STAY AWAY CON ARTIST.
BEWARE! DO NOT USE THIS COMPANY, I WISH I HAD CHECKED HALLO PETER AND GOOGLE REVIEWS BEFORE, SHOCKING SERVICE , LIES AFTER LIES, QUALITY OF FURNITURE LOOKING NOTHING LIKE THE PHOTOS PROMISED AFTER BEING CHARGE HIGH END DESIGNER FURNITURE PRICES, HAVE BEEN CONNED OUT OF ALOT OF MONEY. SHE REINBURSED FOR COUCH WHICH LOOKED NOTHING LIKE THE COUCH PROMISED AND DELAYS AFTER DELAYS , HEADBOARDS DELIVERED DIRTY STAINED, NOT THE RIGHT SHAPE AS HER AMAZING INSTAGRAM PHOTOS PROMISE, I HAD TO SEND BACK BEDS AS THE QUALITY WAS TERRIBLE. SHE MADE A CUSTON MADE CABINET WHICH DIDNT WORK AND LOOKED NOTHING LIKE THE PICTURE WE HAD AGREED SHE BASE IT ON, AFTER WANTING TO REMAKE IT FOR US IT NEVER ARRIVED AND SHE **** WEEK AFTER WEEK THAT IT WAS BEING MADE BUT COULD NEVER SEND PROGRESS PHTOTOS ... WE HAD TO SELL IT TO MAKE SOME MONEY BACK AS WE HAD AIRBNB GUESTS CHEKCING IN AND SOLD IT FOR FOR A QUARTER OF THE PRICE SHE HAD CHARGED R9000 FOR IT. PLEASE STAY AWAY FORM THIS COMPANY WHO IS NOW TRYING TO BULLY ME WITH LAWYERS LETTERS BECAUSE OF MY REVIEWS. SHE IS A CON ARTIST AND VERY CHARMING BUT NEVER DELIVERS WHAT SHE PROMISES.
0
Replies (0)DH
Daniel H
1 reviews | Active since Jan 2020
15 Aug 2025, 13:05
Damaged Goods, Endless Excuses, and Zero Follow-Through
We purchased two sideboard tables from Warwick (dealt with Bernice and Shantal)l which arrived both damaged and much later than promised. From there, the experience only worsened. We were given several different and conflicting explanations for the damage—none of which seemed consistent and were assured replacements would be sent. This never happened. Instead, we spent months sending messages and making calls that went unanswered. My wife’s messages were read but ignored, and her calls went unanswered. When I eventually got through, I was promised a quick resolution. That promise, like all the others, was never kept. After a few messages, the company stopped responding altogether. It is now eight months later, and we still have two damaged sideboard tables. The repeated shifting of stories, lack of follow-through, and complete disregard for customer care have been deeply frustrating. This has not only been a poor shopping experience, it has been a clear example of how not to treat paying customers. I would not recommend ordering from them.
Helpful (0)
|Replies (0)DH
Daniel H
1 reviews | Active since Jan 2020
15 Aug 2025, 13:05
Damaged Goods, Endless Excuses, and Zero Follow-Through
We purchased two sideboard tables from Warwick (dealt with Bernice and Shantal)l which arrived both damaged and much later than promised. From there, the experience only worsened. We were given several different and conflicting explanations for the damage—none of which seemed consistent and were assured replacements would be sent. This never happened. Instead, we spent months sending messages and making calls that went unanswered. My wife’s messages were read but ignored, and her calls went unanswered. When I eventually got through, I was promised a quick resolution. That promise, like all the others, was never kept. After a few messages, the company stopped responding altogether. It is now eight months later, and we still have two damaged sideboard tables. The repeated shifting of stories, lack of follow-through, and complete disregard for customer care have been deeply frustrating. This has not only been a poor shopping experience, it has been a clear example of how not to treat paying customers. I would not recommend ordering from them.
0
Replies (0)