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Phindile M
Active since Jul 2016
6
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6 reviews2 months ago
Paid in Full for Custom Dining Table – Table Never Delivered, Refund Not Honoured
Business: Warwick & Quinlan Person involved: Bernice Warwick I entered into an agreement with Warwick & Quinlan for the manufacture and delivery of a custom dining table. Payment history R6,750 paid for the original pine table, delivered to Johannesburg on 04 September 2024. Within weeks, I reported defects: poor staining and severe cracking of the tabletop. On 06 January 2025, Bernice Warwick quoted R7,450 to replace the top with oak due to the defects. I paid the oak modification in full: R3,800 on 09 January 2025 R3,650 on 14 April 2025 Total paid: R14,200 Failure to deliver Despite repeated assurances over several months, the revised table was never delivered. In March 2025, I personally flew from Johannesburg to Parow to visit Warwick & Quinlan’s warehouse to check on progress. At the warehouse, the table could not be located. I was assured it would be delivered to Johannesburg within 7 days and that resources would be allocated to finalise it. This did not happen. Bernice Warwick later claimed the table had been couriered, but: No valid waybill was ever provided. Goeie Hoop Couriers confirmed that no table was received from Warwick & Quinlan for delivery to my address. Warwick & Quinlan’s own communications confirmed that both the original and revised tables remain in their possession. Refund issues After months of delays, shifting timelines, and contradictory explanations, I cancelled the order. Bernice Warwick stated that a 20% cancellation fee would apply. Based on her own terms: Amount paid: R14,200 20% cancellation fee: R2,840 Refund due: R11,360 Despite written confirmation and repeated follow-ups, the refund has not been processed. Outcome This has been an extremely stressful and expensive experience involving: Delivery failures Misrepresentation regarding courier dispatch Inconsistent explanations Non-delivery of paid-for goods Failure to honour a confirmed refund I am now pursuing formal remedies through the appropriate legal and consumer protection channels. I am posting this review to warn other consumers and to request that Warwick & Quinlan immediately refund the outstanding amount of R11,360. My brother living in Cape Town offered to take the furniture in my place but they instead moved location and they have been giving them around since.
0 replies
45 months ago
Lesego Malebane was ...
Lesego Malebane was fantastic! Patient , knowledgeable and efficient in having my policy updated!
1 reply
79 months ago
BUDGET CELLULAR - TERRIBLE TERRIBLE SERVICE!! ABSOLUTELY SHOCKING
My phone got stolen and insurance delivered a new phone to me. However, upon receipt of the phone, the phone was faulty as it could not read my sim card although every other phone could read my sim. I went to MTN (my service provider) in Sandton City to check that the sim wasn't faulty and they did the relevant checks and also confirmed that the phone must be faulty. The faulty new device was reported in less than 24 hours and was picked up without day. I had to follow up with the consultant, Nicole Bragga, who indicated to me it would take 14 working days to have this defective new phone replaced. I would make regular follow ups as no update was provided to me and all that was said was the phone is at "the assessment centre" and that "Please note as per policies and procedures set out by the manufactures that an OBF is not being repaired it is being assessed for liquid and physical damage" which takes FOURTEEN WORKING DAYS. Mind you - I understand they need to do their checks but this is a completely new phone that THEY issued out to me so how it would have liquid damage and how it takes at least 13 working days to assess such damage is completely beyond me. On this Nicole very courteously indicates in her email "As soon as I have an update on your device I will be updating you." but no such update was received...I would have to call her to find out what was happening with the phone. On the 13th working day she then tells me that the first day that the phone is received at their offices doesn't count. The company cannot expect a client to operate without a phone for 14 working days esp with a brand new phone that was defective on use. At the very least, I would expect a loan phone to be issued out in such a scenario given that the process takes so long. Consumers are put in a worse off position since a new phone was issued to me without a loan phone being presented in its place and I feel like I am being punished for THEIR ERROR in issuing me with a defective phone. She then indicated that they are the distributors - this is now the 14th working day by her standards and she tells me that delivery of the phone will take up to 48 working hours. Do not associate yourself with such a company that is very quick to tell you about their policy wording but fail to deliver on their own wording. Please note the wording below per point 10 which she very nicely highlighted for ME to see but Cleary not for her to honour: 10. After the assessment has been completed and the device approved as an OBF, Budget Cellular will replaced the handset with a new device within 14 working days.
0 replies
115 months ago
Appalled: Life Grand Cafe, Mall of Africa
<p>Dear Owner</p> <p>I am absolutely appalled by the manager, Ash Rodriguez , from Life Grand Cafe, Midrand who had haphazardly fired a waiter, King, who had given us the best of service today.</p> <p> </p> <p>I will not associate myself with a business that does not follow the principles of the Basic Conditions of Employment Act in that it fires its staff members for no apparent reason.</p> <p> </p> <p>If this is the face of Life Grand Cafe then I absolutely refuse to associate myself with it and I encourage others to do the same as it would mean that we support a restaurant that treats its staff with utmost disgrace.</p> <p> </p> <p>I am utterly disappointed with what I have encountered and encourage the owners of the business to ensure that the Managers that they leave responsible for their staff (waiters et al) are equipped with the knowledge of how to effectively deal with points of conflict as it leaves innocent and highly efficient waiters jobless due to Managers who are given too much control and exercise this control/power to the detriment of hardworking waiters and waitresses.</p> <p> </p> <p>King, who gave us top notch service was also training up Portia, a trainee who did very well given the tutelage she had received from King during the 5-7.30pm shift on Saturday, 7 January 2017 at Mall of Africa.</p> <p> </p> <p>When we enquired about why he has been fired, other staff members were just as shocked as we were to have learned about what had happened to King given that their knowledge of his service has not been something that had been an issue before.</p> <p> </p> <p>I hope Kings efforts were not in vain, today as your restaurant stands to lose a waiter that lives up to the values and mission of life grand cafe.</p> <p> </p> <p>I will be sure to follow this matter up not only with your restaurant but through radio and other social media platforms.</p> <p> </p> <p>Regards <br />Phindile Molefe</p>
0 replies
119 months ago
Standard Bank Leaves me stranded in foreign country
<p>I am traumatized by the service I have received from Standard Bank. I am on holiday in the USA and have been using my cheque account for the last 10 days without a problem until my card suddenly stopped working.</p> <p> </p> <p>At first, I was at a restaurant trying to pay for my bill. My card was rejected but I know there are funds in the account. I then tried to get cash but all the ATMs rejected my card. This is strange because I have withdrawn from American ATMs for the last 10 days without any issue.</p> <p> </p> <p>Realising that the problem does not lie with American ATMs or speedpoints, I decide to call the Standard Bank Prestige team to help. I spoke to Nonkululeko & Lorenzo on 17 August 2016 (reference no: ********** 172). I was told that my card has been revoked because a standard bank employee did not attach my FICA documents (ID copy and proof of residence) to the system. How is this my problem and why should I suffer because of an incompetent employee/broken system?!?!</p> <p> </p> <p>Imagine not being able to access your OWN money that you work hard for at a time you need it the most because your bank has a broken system and issued a card without checking if they had all required documents? What makes me really upset is that I'm in a foreign country and I need to access my money to get home safely! </p> <p> </p> <p>Thank you very much Standard Bank for NOT 'moving me forward' and getting me back home safe and sound. What do you expect me to do being stuck in America without access to my hard earned money?! My flight is scheduled to depart Washington DC tomorrow (18 August 2016). How should I get to the airport? How should I settle my hotel bill?</p> <p> </p> <p>Regards</p> <p>An upset customer & lawyer in the making who is not going to rest until your broken systems are fixed so that no one else has to go through what I'm going through right now!</p> <p> </p> <p>Phindi Molefe</p>
2 replies
121 months ago
GLASFIT CRESTA SERVICE DEBACLE!
<p>Good day,</p> <p> </p> <p>I am utterly appalled at the lack of service received from Glasfit Cresta.</p> <p>I had my window smashed into on 25 June 2016 and reported this incident to Miway who then referred me to one of their Glasfit Branches.</p> <p>I liaised with a gentleman at Cresta Glasfit called "Cheslyn' who indicated to me that my window would have to be sourced from an agent of theirs and this would take 2 days. I followed up again on Wednesday, 29 June but could not get through to them.</p> <p>I then took it upon myself to contact Cresta Glasfit AGAIN on Friday, 1 July to follow up with him on about the status of my window as I have been driving around without a window!</p> <p>I contacted my insurance provider about this to tell them about my frustration but all Miway did was set up a conference call but my issue was never resolved!!</p> <p>Cheslyn indicated he would contact me on COB Friday, 1 July to confirm whether I could have my window fixed on Saturday, 2 July or Monday, 4 July but he failed to honour his word!</p> <p>I contacted the branch this morning only to find out that Cheslyn is on leave today, 4 July 2016 and that there is no stock of my GWM Florid X driver's window!!</p> <p>When I heard this, I contacted GWM Edenvale to hear if they had stock-Lo and behold!! There is stock!! Ordered by Glasfit Cresta!!!!!! I was told that the window has been waiting there for the past week and NO ONE from Glasfit Cresta bothered to pick it up!!</p> <p> </p> <p>What kind of service is this?? Is this service at all??</p> <p> </p> <p>I am utterly disappointed by the lack of regard,service and concern for their clients when all of this could have been resolved LAST WEEK already!!</p> <p>I still sit windowless as I write this out!!</p> <p> </p> <p>Insurance service providers should, in future should always seek to ensure that they partner with organizations that have the same core value principles as them as clients such as I will seek other insurance providers due to bad service from the organizations that you choose to align yourselves with!!</p> <p> </p> <p>Yours in absolute dissatisfaction,</p> <p>Phindile Molefe</p> <p> </p> <p> </p>
0 replies
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