Rushil J

Avoid at all costs. Promises and non-delivery. Unprofessional! Stay away!

I contracted Warwick & Quinlan Custom Furniture to manufacture several custom items: a TV unit, bench seating, a dining table, and bedside tables with stone tops. What I received was a combination of incorrect, unfinished, damaged, and defective products that caused massive inconvenience and wasted time. I’ve paid Bernice close to R50k for all this work. She simply walked away from the responsibility of completing the job. Doors on tv unit do not align and close properly. Bench seating hinges have come off already and not aligned. Dining room table legs have cracked. Side table stones were agreed to be Eezi Quartz yet she delivered a B-grade stone that was not agreed upon. She confirmed that the correct stone was ordered only for yet another incorrect stone to be provided. I was subsequently told she would not be delivering what we agreed upon, a direct breach of our agreement. She also handed over all communication to an associate, Chantal, who through no fault of her own, had very little context or ability to assist. I have proof and witnesses of everything that was agreed upon and will be taking this matter to the small claims court. A year has almost passed with the matter unresolved. Bernice will lure you in with promises. She went missing for weeks and ghosted my calls and messages. I had to visit her at her workshop in person to try and resolve issues, and in a face-to-face setting she has all the reassurance and apologies, with absolutely no follow through. I absolutely do not recommend them. Please stay away. And if you think this is some difficult client, just go read the other reviews on Hello Peter and Google. There is a pattern here. Bernice will make big promises, not deliver then subsequently play the victim. DO NOT DO BUSINESS WITH WARICK AND QUINLAN.