Noresha G

Worst property agency.

Worst overall service received from their agent. When we were purchasing the property, the agent informed us that the apartment is in good condition and nothing was damaged. When the keys were handed over, we discovered that the apartment is in an extremely poor, untidy and damaged state. Several things were broken, missing, or in need of repair (e.g. the front door lock was broken. We were forced to leave the apartment open). The agent did not even do an inspection of the property before selling it. It is costing us so much of money to renovate the apartment. The transfer of the property took forever to go through. The agent did not even have the courtesy of keeping us updated during the process. Every time we contacted her for an update and reason for the delay, she made up different excuses. It was just all LIES!! The handing over of the keys was disorganised, poorly communicated and upsetting. The agent that sold the property to us was not present to handover the keys. We had to sit at the apartment and wait like ‘beggars’ for the keys to OUR apartment. We were not even congratulated or given a thank you gift from this company. We are truly upset and disheartened with the way we were treated. Our day was spoiled. I have lodged a complaint with the sales manager of property.coza about the agent and the overall experience but yet again excuses were made and nothing was done about the issues we faced. I will never recommend this company to anyone. They are ****s and their agents deceive people into buying properties from them.