Charma R

Unhappy client

I am extremely disappointed with my experience at Ultimate Auto. I purchased a car from them that they claim was AA approved and in good condition, but the problems started the very next day after a got the vehicle. Since then, the car has cost me a lot of money in repairs, and I barely had the chance to use it. I have sent numerous messages and even an official complaint email, but no one from management or the owner has bothered to respond. the lack of communication and accountability is unacceptable. There cars are clearly not reliable, and I believe they are misleading customers by claiming that their vehicles are AA approved when many would not pass a proper inspection again. I WOULD NOT RECCOMEND THIS DEALERSHIP TO ANYONE WHEN LOOKING FOR A TRUSTWORTH VEHICLE OR HONEST SERVICE.