L'Atella Terblanche

Disappointing Experience

I recently visited the Boa studio in Durbanville for the first time, and unfortunately, my experience was highly disappointing. The quality of my gel nail application was far below acceptable standards—it was very thin, streaky in colour, and the tips of my nails were not properly sealed. Additionally, there were visible marks and embedded debris in the gel, which greatly added to my dissatisfaction. I was also concerned by the technician’s own nail condition, which did not inspire confidence in her expertise. During the appointment, she continually took tools from her apron, which was visibly dirty, and the minimal sanitizing she performed was not reassuring. I noticed that the technicians use each other’s equipment, and the lamp provided was dirty, both inside and out. My hand repeatedly touched sticky surfaces and debris, and the sides of the lamp were stained. The cleanliness of the studio's tools and gel containers was unacceptable—they were dirty. Gel were poured into foil for applications. Moreover, they did not have my preferred colour available, so I had to settle for an alternative. While the studio presents well from the outside, the interior tells a different story. The area where I was seated was so unclean that my shoes stuck to the floor, and the technician frequently bumped into me. The chair itself was filthy, with brown-stained armrests, making it uncomfortable to sit without touching the surfaces. Although the staff were generally friendly, the lack of hygiene was truly alarming. I do not intend to visit any Boa studio again, as I feel that my health and wellbeing were compromised during my appointment.