Savannah B

Very upset client

Worst experience with IUA. Thinking of using their service? I advise you not to. As clearly as they give clients the run around regarding payouts same thing with queries and then they still have the nerve to send you back and fourth to the company you have an account with as if they deal with the policy and not IUA. IUA is a company that takes no responsibility for their service. They ***gyback off other companies like Pep and Ackerman's that's how they sell their service and as soon as you have an issue they quickly send you to Ackerman's, Pep ect to assist you while those said companies have no access to policy profiles No response to the emails I have sent, calls back and fourth but still no resolution to my query. And they never put you through to the manager nor do they assist with an email address for manager or anyone in charge. This company is linked to Abacus Life. Abacus Life directs you to IUA as they cannot assist with any policy queries then IUA directs you back to Abacus. That's how it goes and just continues while my account runs into arrears due to them billing me.