IB
IUA Business Solutions
Verified Business
IB
IUA Business Solutions
Verified Business
28 Reviews (last 12 months)
Responds in 9 hours 25 min
AI Review Summary
Based on recent customer reviews, IUA Business Solutions receives overwhelmingly negative feedback centred on severe claims processing delays and poor communication. Customers report waiting weeks or months for funeral, retrenchment, and insurance claims with no resolution, often receiving inconsistent information from different consultants. Many reviewers describe being given the runaround between IUA and partner companies such as Edgars, Pep, Hollard, and Abacus. Policyholders express deep frustration at having paid premiums faithfully only to face rejection or indefinite stalling when submitting legitimate claims during already distressing circumstances.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
9 hours 25 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 9 hours 25 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
9 hours 25 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 9 hours 25 min to reply
Review Distribution
1.1|28 Reviews
May '25 - Apr '26
5(4%)
4(0%)
3(0%)
2(0%)
1(96%)
5(4%)
4(0%)
3(0%)
2(0%)
1(96%)
Frequently Asked Questions About IUA Business Solutions
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (28)
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Used this business recently? Share your experience to help others decide.
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TM
Tamsyn M
1 reviews | Active since Jan 2020
17 Mar 2026, 23:06
Disheartening and frustrating Process
Dear Complaints Department, I am writing to express my dissatisfaction and frustration regarding the difficulties I am experiencing in attempting to make a claim on my late mother’s funeral policy. My late mother. had an account with Ackermans. We informed Ackermans of her passing, and they confirmed that her account has been settled and closed. They also advised that she had a funeral policy and provided contact information for IUA to assist with the claim process. I contacted IUA as instructed, and the first agent I spoke to informed me that she would send an email outlining the documents required for the claim. However, she also mentioned that the policy appeared to have been cancelled, though she assured me they would look into it and that I should still submit the documents. After waiting over an hour and not receiving the email, I called IUA again. The second agent promptly sent the email with the required documents, and I began gathering the necessary paperwork. To my surprise, I later received an email stating that my claim could not be registered because the policy had been cancelled. This makes no sense to me, as my mother would never have cancelled her policy. I personally assisted her with all her affairs, and she always kept me informed of any changes. We paid her Ackermans account faithfully every month, and there was never any discussion or indication of a cancellation. I am disputing this decision because it contradicts the information provided by Ackermans, who confirmed that my mother had an active funeral policy. It is disheartening and frustrating to now face such a confusing and drawn out process, especially during this difficult time of grieving the loss of my beloved mother. I request that a competent senior representative investigate this matter thoroughly. It is unclear how or when the alleged cancellation occurred, and I believe this has not been properly looked into. My family and I do not need this additional stress while mourning our loss. I look forward to your prompt assistance in resolving this matter
Helpful (0)
|Replies (0)TM
Tamsyn M
1 reviews | Active since Jan 2020
17 Mar 2026, 23:06
Disheartening and frustrating Process
Dear Complaints Department, I am writing to express my dissatisfaction and frustration regarding the difficulties I am experiencing in attempting to make a claim on my late mother’s funeral policy. My late mother. had an account with Ackermans. We informed Ackermans of her passing, and they confirmed that her account has been settled and closed. They also advised that she had a funeral policy and provided contact information for IUA to assist with the claim process. I contacted IUA as instructed, and the first agent I spoke to informed me that she would send an email outlining the documents required for the claim. However, she also mentioned that the policy appeared to have been cancelled, though she assured me they would look into it and that I should still submit the documents. After waiting over an hour and not receiving the email, I called IUA again. The second agent promptly sent the email with the required documents, and I began gathering the necessary paperwork. To my surprise, I later received an email stating that my claim could not be registered because the policy had been cancelled. This makes no sense to me, as my mother would never have cancelled her policy. I personally assisted her with all her affairs, and she always kept me informed of any changes. We paid her Ackermans account faithfully every month, and there was never any discussion or indication of a cancellation. I am disputing this decision because it contradicts the information provided by Ackermans, who confirmed that my mother had an active funeral policy. It is disheartening and frustrating to now face such a confusing and drawn out process, especially during this difficult time of grieving the loss of my beloved mother. I request that a competent senior representative investigate this matter thoroughly. It is unclear how or when the alleged cancellation occurred, and I believe this has not been properly looked into. My family and I do not need this additional stress while mourning our loss. I look forward to your prompt assistance in resolving this matter
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Replies (0)EJ
Eva J
1 reviews | Active since Jan 2020
27 Jan 2026, 12:42
Below poor service.
The not so nice individuals I had to communicate with via email and phone has no client service, lack empathy and has no emotional intelligence. Seeing that their policy states that only the policy holder can communicate with them, I will let my 76 year old half deaf with poor eyesight mom call them so that she can cancel her policy.
Helpful (0)
|Replies (0)EJ
Eva J
1 reviews | Active since Jan 2020
27 Jan 2026, 12:42
Below poor service.
The not so nice individuals I had to communicate with via email and phone has no client service, lack empathy and has no emotional intelligence. Seeing that their policy states that only the policy holder can communicate with them, I will let my 76 year old half deaf with poor eyesight mom call them so that she can cancel her policy.
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Replies (0)TM
Tabisa M
1 reviews | Active since Jan 2020
9 Jan 2026, 05:03
Funeral Claim
Good day, I would like some assistance regarding my Aunts policy...her son is the beneficiary and he put in a claim but now is refusing to tell the family if the claim paid out or not...kindly assist as the funeral is tomorrow and theres nothing has been done as his holding up the money...been sending you guys emails and even put in a claim still nothing on ur side
Helpful (0)
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Tabisa M
1 reviews | Active since Jan 2020
9 Jan 2026, 05:03
Funeral Claim
Good day, I would like some assistance regarding my Aunts policy...her son is the beneficiary and he put in a claim but now is refusing to tell the family if the claim paid out or not...kindly assist as the funeral is tomorrow and theres nothing has been done as his holding up the money...been sending you guys emails and even put in a claim still nothing on ur side
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Replies (0)PS
Pamela S
1 reviews | Active since Jan 2020
4 Dec 2025, 10:24
Extremely Bad Service from IUA!!!
I am lodging this complaint because the handling of my late family member policy claim has become unnecessarily drawn out and unclear. The claim was submitted on 31 October and, despite sending every document requested (in some cases more than once), there is still no clear outcome or timeline. Communication has been a major issue. Emails take long to answer, and each follow up sends us to a different person, which means we have to repeat information that the insurer already has. We have comp**** with every request, including affidavits and supporting documents, yet nothing moves forward. At this point we need transparency. The insurer should provide a clear explanation and process the claim. Families should not have to chase updates during an already difficult time. I am raising this publicly because we need a firm response, a final review of the file, and a clear decision. If this remains unresolved we will refer the matter to the Ombudsman and legal entities!
Helpful (0)
|Replies (0)PS
Pamela S
1 reviews | Active since Jan 2020
4 Dec 2025, 10:24
Extremely Bad Service from IUA!!!
I am lodging this complaint because the handling of my late family member policy claim has become unnecessarily drawn out and unclear. The claim was submitted on 31 October and, despite sending every document requested (in some cases more than once), there is still no clear outcome or timeline. Communication has been a major issue. Emails take long to answer, and each follow up sends us to a different person, which means we have to repeat information that the insurer already has. We have comp**** with every request, including affidavits and supporting documents, yet nothing moves forward. At this point we need transparency. The insurer should provide a clear explanation and process the claim. Families should not have to chase updates during an already difficult time. I am raising this publicly because we need a firm response, a final review of the file, and a clear decision. If this remains unresolved we will refer the matter to the Ombudsman and legal entities!
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Replies (0)SB
Savannah B
1 reviews | Active since Jan 2020
12 Nov 2025, 09:57
Very upset client
Worst experience with IUA. Thinking of using their service? I advise you not to. As clearly as they give clients the run around regarding payouts same thing with queries and then they still have the nerve to send you back and fourth to the company you have an account with as if they deal with the policy and not IUA. IUA is a company that takes no responsibility for their service. They ***gyback off other companies like Pep and Ackerman's that's how they sell their service and as soon as you have an issue they quickly send you to Ackerman's, Pep ect to assist you while those said companies have no access to policy profiles No response to the emails I have sent, calls back and fourth but still no resolution to my query. And they never put you through to the manager nor do they assist with an email address for manager or anyone in charge. This company is linked to Abacus Life. Abacus Life directs you to IUA as they cannot assist with any policy queries then IUA directs you back to Abacus. That's how it goes and just continues while my account runs into arrears due to them billing me.
Helpful (0)
|Replies (0)SB
Savannah B
1 reviews | Active since Jan 2020
12 Nov 2025, 09:57
Very upset client
Worst experience with IUA. Thinking of using their service? I advise you not to. As clearly as they give clients the run around regarding payouts same thing with queries and then they still have the nerve to send you back and fourth to the company you have an account with as if they deal with the policy and not IUA. IUA is a company that takes no responsibility for their service. They ***gyback off other companies like Pep and Ackerman's that's how they sell their service and as soon as you have an issue they quickly send you to Ackerman's, Pep ect to assist you while those said companies have no access to policy profiles No response to the emails I have sent, calls back and fourth but still no resolution to my query. And they never put you through to the manager nor do they assist with an email address for manager or anyone in charge. This company is linked to Abacus Life. Abacus Life directs you to IUA as they cannot assist with any policy queries then IUA directs you back to Abacus. That's how it goes and just continues while my account runs into arrears due to them billing me.
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Replies (0)AJ
Andre J
1 reviews | Active since Jan 2020
11 Nov 2025, 12:06
A company that cannot talk to you.
A call of 20 minutes, passed and passed on again only to be disconnected. Then self help to cancel policies clearly states you can, but there are no options click available so the request cannot move forward. Sent emails, only automatic replies. WhatsApp chat useless. I had one tyre claim that was fairly disastrous too.
Helpful (0)
|Replies (0)AJ
Andre J
1 reviews | Active since Jan 2020
11 Nov 2025, 12:06
A company that cannot talk to you.
A call of 20 minutes, passed and passed on again only to be disconnected. Then self help to cancel policies clearly states you can, but there are no options click available so the request cannot move forward. Sent emails, only automatic replies. WhatsApp chat useless. I had one tyre claim that was fairly disastrous too.
0
Replies (0)FC
Fundiswa C
1 reviews | Active since Jan 2020
4 Nov 2025, 08:44
Worst insurance, we’re starting to think they’re a ****.
I’m utterly disappointed at their service. Our claim hasn’t been processed, and it’s going for a month now. The communication is the worst, no correspondence whatsoever. We were told that the claim was selected for auditing by the insurer, which is Abacus Insurance. When asked how long that will take, at 1st they said 2 working days, after 4 days they said 5-7 working days…when that had passed they said “they don’t have a definite answer.” We are even starting to believe that they are a ****. Their service is very disappointing, more especially because we all know of the costs related to death.
Helpful (0)
|Replies (0)FC
Fundiswa C
1 reviews | Active since Jan 2020
4 Nov 2025, 08:44
Worst insurance, we’re starting to think they’re a ****.
I’m utterly disappointed at their service. Our claim hasn’t been processed, and it’s going for a month now. The communication is the worst, no correspondence whatsoever. We were told that the claim was selected for auditing by the insurer, which is Abacus Insurance. When asked how long that will take, at 1st they said 2 working days, after 4 days they said 5-7 working days…when that had passed they said “they don’t have a definite answer.” We are even starting to believe that they are a ****. Their service is very disappointing, more especially because we all know of the costs related to death.
0
Replies (0)zK
zukiswa K
1 reviews | Active since Jan 2020
28 Oct 2025, 19:12
Long wait to get paid out.
I'm Zukiswa Primrose ***aza, I've been waiting for my payout since 22 September 2025. They told me 11 days waiting period first, after that they 3 days and now they still tell me 14 days. Even now I'm in debt due to them.
Helpful (0)
|Replies (0)zK
zukiswa K
1 reviews | Active since Jan 2020
28 Oct 2025, 19:12
Long wait to get paid out.
I'm Zukiswa Primrose ***aza, I've been waiting for my payout since 22 September 2025. They told me 11 days waiting period first, after that they 3 days and now they still tell me 14 days. Even now I'm in debt due to them.
0
Replies (0)