IB
IUA Business Solutions
Verified Business
IB
AI Review Summary
Based on recent customer reviews, IUA Business Solutions is facing significant dissatisfaction across its insurance portfolio, particularly involving funeral, retrenchment, hospital shortfall, and device protection claims. Customers consistently mention prolonged delays in claim processing, inconsistent communication, and being passed between IUA and partner retailers such as Edgars, Pep, Ackermans, Truworths, and Samsung without resolution. A recurring theme is frustration over loyal premium payments not translating into payouts during bereavement or financial hardship. Isolated positive feedback acknowledges responsive telephonic service, but the dominant sentiment reflects emotional distress and eroded trust.
Performance(last 12 months):
TrustIndex
2.5
Ranking
#108
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 10:09
Hollard policies managed by IUA inproperly.
I took out a Hollard policy managed by IUA. Firstly, the PEP stores attendant incorrectly captured the premium payers ID number as the policy holder's number, I, of course, only found this out when we tried to claim after my mom-in-law passed away and now my paperwork and claim has been lying in assessment with the assessor for more than a week? What happened to promp and professional service? We paid higher premiums because of this error and now will likely only be paid the bare minimum. I plan to take this to the onbudsman if I am not fairly treated in this regard. Im being penalised because of an error made by *********** PEP staff in the beginning. The undertaker wants to be paid and I cannot get IUA to process this claim. It is NOT supposed to take 7 working days!
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 10:09
Hollard policies managed by IUA inproperly.
I took out a Hollard policy managed by IUA. Firstly, the PEP stores attendant incorrectly captured the premium payers ID number as the policy holder's number, I, of course, only found this out when we tried to claim after my mom-in-law passed away and now my paperwork and claim has been lying in assessment with the assessor for more than a week? What happened to promp and professional service? We paid higher premiums because of this error and now will likely only be paid the bare minimum. I plan to take this to the onbudsman if I am not fairly treated in this regard. Im being penalised because of an error made by *********** PEP staff in the beginning. The undertaker wants to be paid and I cannot get IUA to process this claim. It is NOT supposed to take 7 working days!
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 11:17
Ackermans Policy not paid out been a member for more than 15 years
The IUA is of no use to ackermans members who has funeral policies attached to their accounts their customer service and management are all ***********! I have filled in an insurance claim form of my departed family member who passed away in December who had an insurance attached to her policy they have not sorted out the claim after ive sent numerous proof of death and necessary docs they claim the policy lapsed in June which is a lie coz my family member made payment in November 2025. I need this matter sorted immediately its been 3 months since tje family member departed!
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 11:17
Ackermans Policy not paid out been a member for more than 15 years
The IUA is of no use to ackermans members who has funeral policies attached to their accounts their customer service and management are all ***********! I have filled in an insurance claim form of my departed family member who passed away in December who had an insurance attached to her policy they have not sorted out the claim after ive sent numerous proof of death and necessary docs they claim the policy lapsed in June which is a lie coz my family member made payment in November 2025. I need this matter sorted immediately its been 3 months since tje family member departed!
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 12:42
Below poor service.
The not so nice individuals I had to communicate with via email and phone has no client service, lack empathy and has no emotional intelligence. Seeing that their policy states that only the policy holder can communicate with them, I will let my 76 year old half deaf with poor eyesight mom call them so that she can cancel her policy.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 12:42
Below poor service.
The not so nice individuals I had to communicate with via email and phone has no client service, lack empathy and has no emotional intelligence. Seeing that their policy states that only the policy holder can communicate with them, I will let my 76 year old half deaf with poor eyesight mom call them so that she can cancel her policy.
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 05:03
Funeral Claim
Good day, I would like some assistance regarding my Aunts policy...her son is the beneficiary and he put in a claim but now is refusing to tell the family if the claim paid out or not...kindly assist as the funeral is tomorrow and theres nothing has been done as his holding up the money...been sending you guys emails and even put in a claim still nothing on ur side
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Anonymous
1 reviews | Active since Jan 2020
9 Jan 2026, 05:03
Funeral Claim
Good day, I would like some assistance regarding my Aunts policy...her son is the beneficiary and he put in a claim but now is refusing to tell the family if the claim paid out or not...kindly assist as the funeral is tomorrow and theres nothing has been done as his holding up the money...been sending you guys emails and even put in a claim still nothing on ur side
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 10:24
Extremely Bad Service from IUA!!!
I am lodging this complaint because the handling of my late family member policy claim has become unnecessarily drawn out and unclear. The claim was submitted on 31 October and, despite sending every document requested (in some cases more than once), there is still no clear outcome or timeline. Communication has been a major issue. Emails take long to answer, and each follow up sends us to a different person, which means we have to repeat information that the insurer already has. We have comp**** with every request, including affidavits and supporting documents, yet nothing moves forward. At this point we need transparency. The insurer should provide a clear explanation and process the claim. Families should not have to chase updates during an already difficult time. I am raising this publicly because we need a firm response, a final review of the file, and a clear decision. If this remains unresolved we will refer the matter to the Ombudsman and legal entities!
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 10:24
Extremely Bad Service from IUA!!!
I am lodging this complaint because the handling of my late family member policy claim has become unnecessarily drawn out and unclear. The claim was submitted on 31 October and, despite sending every document requested (in some cases more than once), there is still no clear outcome or timeline. Communication has been a major issue. Emails take long to answer, and each follow up sends us to a different person, which means we have to repeat information that the insurer already has. We have comp**** with every request, including affidavits and supporting documents, yet nothing moves forward. At this point we need transparency. The insurer should provide a clear explanation and process the claim. Families should not have to chase updates during an already difficult time. I am raising this publicly because we need a firm response, a final review of the file, and a clear decision. If this remains unresolved we will refer the matter to the Ombudsman and legal entities!
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 09:57
Very upset client
Worst experience with IUA. Thinking of using their service? I advise you not to. As clearly as they give clients the run around regarding payouts same thing with queries and then they still have the nerve to send you back and fourth to the company you have an account with as if they deal with the policy and not IUA. IUA is a company that takes no responsibility for their service. They ***gyback off other companies like Pep and Ackerman's that's how they sell their service and as soon as you have an issue they quickly send you to Ackerman's, Pep ect to assist you while those said companies have no access to policy profiles No response to the emails I have sent, calls back and fourth but still no resolution to my query. And they never put you through to the manager nor do they assist with an email address for manager or anyone in charge. This company is linked to Abacus Life. Abacus Life directs you to IUA as they cannot assist with any policy queries then IUA directs you back to Abacus. That's how it goes and just continues while my account runs into arrears due to them billing me.
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 09:57
Very upset client
Worst experience with IUA. Thinking of using their service? I advise you not to. As clearly as they give clients the run around regarding payouts same thing with queries and then they still have the nerve to send you back and fourth to the company you have an account with as if they deal with the policy and not IUA. IUA is a company that takes no responsibility for their service. They ***gyback off other companies like Pep and Ackerman's that's how they sell their service and as soon as you have an issue they quickly send you to Ackerman's, Pep ect to assist you while those said companies have no access to policy profiles No response to the emails I have sent, calls back and fourth but still no resolution to my query. And they never put you through to the manager nor do they assist with an email address for manager or anyone in charge. This company is linked to Abacus Life. Abacus Life directs you to IUA as they cannot assist with any policy queries then IUA directs you back to Abacus. That's how it goes and just continues while my account runs into arrears due to them billing me.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 12:06
A company that cannot talk to you.
A call of 20 minutes, passed and passed on again only to be disconnected. Then self help to cancel policies clearly states you can, but there are no options click available so the request cannot move forward. Sent emails, only automatic replies. WhatsApp chat useless. I had one tyre claim that was fairly disastrous too.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 12:06
A company that cannot talk to you.
A call of 20 minutes, passed and passed on again only to be disconnected. Then self help to cancel policies clearly states you can, but there are no options click available so the request cannot move forward. Sent emails, only automatic replies. WhatsApp chat useless. I had one tyre claim that was fairly disastrous too.
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