IUA Business Solutions
1.3|514 reviews
CB
Caroline B
1 reviews | Active since Member
20 May 2026, 10:09
Hollard policies managed by IUA inproperly.
I took out a Hollard policy managed by IUA. Firstly, the PEP stores attendant incorrectly captured the premium payers ID number as the policy holder's number, I, of course, only found this out when we tried to claim after my mom-in-law passed away and now my paperwork and claim has been lying in assessment with the assessor for more than a week? What happened to promp and professional service? We paid higher premiums because of this error and now will likely only be paid the bare minimum. I plan to take this to the onbudsman if I am not fairly treated in this regard. Im being penalised because of an error made by *********** PEP staff in the beginning. The undertaker wants to be paid and I cannot get IUA to process this claim. It is NOT supposed to take 7 working days!
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Replies (2)0
Replies (2)IUA Business Solutions's replyOfficial
20 May 2026, 10:32Dear Caroline,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards,
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards,
IUA COMPLAINTS TEAM
Best regards,
IUA Business Solutions's reply20 May 2026, 10:32
Official
Dear Caroline,
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards,
IUA COMPLAINTS TEAM
We acknowledge receipt of your comments above. We are sorry to hear of your dissatisfaction.
Please note that the matter has been redirected to the relevant department, who will be in contact with you shortly.
Kind Regards,
IUA COMPLAINTS TEAM
Best regards,
IUA Business Solutions's replyOfficial
27 May 2026, 07:27Dear Caroline,
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM
Best regards,
IUA Business Solutions's reply27 May 2026, 07:27
Official
Dear Caroline,
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM
We would like to take this opportunity to thank you for making us aware of your experience and we apologise for any inconvenience caused. We are pleased to confirm you that your claim has been approved.
Kind Regards
IUA COMPLAINTS TEAM
Best regards,