RJ
Renelle J
Active since Nov 2025
2
Reviews
0
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Reviews
2 reviews2 months ago
Great Experience with BackaBuddy
I had a wonderful experience with BackaBuddy. The platform is easy to use and provides an incredible way to support people and causes that truly matter. A special thank you to Stacey Johnson, who assisted me during the process. She was absolutely amazing—friendly, responsive, and incredibly helpful every step of the way. Her support made the experience seamless and reassuring. Highly recommend BackaBuddy and their fantastic team!
70 replies
6 months ago
Extremely Poor Service – Fibre Down for Days with No Support
My Mweb fibre has been down since 02 November and despite reporting it immediately (Ticket MWB32874479), there has been no resolution. The service is completely unavailable. The support experience has been terrible, the chat line has extremely long wait times and keeps disconnecting, and when I try calling, the hold times are so long that my airtime runs out before anyone answers. I can’t get proper assistance from any channel. This is unacceptable service from an ISP. I am paying for a fibre line that isn’t working, and I expect immediate action and a refund/credit for the full period my service has been down. Mweb needs to improve their support drastically. I am extremely disappointed.
0 replies
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5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)