Lerato W

Complaint againt Sanlam Glacier - assisted by Sanlam Orivaal.

I (Lerato Wana) recently made a claim from my ex husband's pension fund as per our divorce settlement. My broker from Sanlam Orivaal advised me to utilise Sanlam in making the claim from GEPF. I was advised to open a Glacier investment account - which I did. 18 month post my divorce and battling with GEPF and their processes, Sanlam now wants to tell me that GEPF deposited the money in the wrong account. My question to them was that its impossible because we are the ones that gave GEPF all the details for this deposit. Apparently, the money went into my retirement annuity account instead of the glacier. According to Sanlam, the retirement annuity and the glacier share the same bank account number. But they still need to request GEPF to retract the money and resend. That is going to take ages. My life has come to a standstill due to debt post divorce. I need that money. Sanlam cannot return it to GEPF, they must fix this and have this money in my account by Friday 21 November. They promised that once the money is in the glacier account it will take them 7 days to transfer it into my account. We're heading for the third week and the money is still sitting in the glacier account. Hello peter please assist!