Kupakwashe M

Hello paisa is a ****

On 30 October, a payment of R1115 was made to my account by my business partner, as is normal every week, but to my surprise, that transfer never reflected in my account. I waited for a day and later called the Hello Paisa customer care, the most useless platform I have ever come across. From one agent to the other, a lady named Sue assured me that she would escalate and inform the finance department, but till now, 23 November, nothing has happened. On 17 November, another transfer of R10111 was made to my account, and the same thing happened - I haven't received the R1115, and now they have also taken R10111. Hello Paisa is a ****mer. I used to doubt people who complained about this ****mer masquerading as a bank, but I have been with Hello Paisa since 2019, and this is the last straw. My advice is to avoid those ****mers at all costs until they have a physical bank and office where people can go and get their issues resolved. Everything is done online, and if they tell you your issue has been escalated, you have to wait. Four years ago, someone was crying after losing money to this Hello Paisa ****mer, and I thought it was a joke. Now it's my turn. Everyone will be a victim slowly but surely. Now, there is a manager named Mpho who promised to help, but I have lost trust. What's the point of a call center if nothing gets resolved? The government should shut down that so-called bank. Hello Paisa is the biggest **** in town, preying on foreign nationals mostly. #stayawayfromhellopaisa