Madeleine Z

Crumbling Tsonga soles

I have bought three pairs of boots and one pair of shoes from Tsonga over the past few years and have always been impressed with their design and comfort. However, this past winter I was very disappointed to discover that the soles of one pair of boots had started disintegrating. I contacted Tsonga, sent photos, and their proposed solution was that I return the boots to one of their stores where the soles could be replaced at a cost of R600 — with no guarantee that the size would remain accurate after the repair. I then checked my other two pairs of boots and found that their soles were also beginning to crumble. I fully expect the shoes to follow, as they have the same sole construction. The uppers on all pairs are still in excellent condition, and the shoes have been well cared for. Considering the premium price of Tsonga products, one would expect them to last for many years and that the company would take responsibility for what seems to be a failure of the sole material. I am extremely disappointed and will not be purchasing any further footwear from Tsonga.