EM
Enoch M
Active since Nov 2025
2
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0
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Reviews
2 reviews3 months ago
Unhappy End User
I am not pleased with Pioneer, my review below is simply my experience with them and is a true reflection of what happened. When needed I am more than happy to provide evidence. 1. How do you charge R115 for just sending an email to notify someone that they have not paid? Even banks do not charge this high fee for statements. 2. If disconnected, why do you charge R750 (incl VAT, excl Point of Sale Fee) for a service that only ends at 3pm? if I come home after 3pm, I only get connected the next day? This is so expensive for the service received. The turnaround time for reconnection should be minutes at most not hours or next day. 3. You sent an email on the 8th November 2025, specifying that I have not paid and you will immediately disconnect me on the 10th Nov 2025 if I have not paid. Your letter was dated 7 Nov 2025. I only got the email on the 10th Nov 2025, and got disconnected the very same day while I only saw the email on the 10th Nov 2025. You charge an email for notifying me, you charge a reconnection fee on top of that. A R1000.00 immediately out of no where just so that I can get connected again!!! 4. I made a review which was true and reflective of my unhappiness. You send me your lawyers to send me some Cease and Desist letter fighting that my review is false and that I am ruining your reputation. You then promise us reimbur*****ts, but you insist we take down the reviews. I do that, but still you want me to wait for other people to take down their reviews? what does that have to do with me?? I gave you a chance to redeem yourself as a company and you are not willing to cooperate with anything. 5. Your statements are never reflective of point of sales, how are we supposed to know exactly how much we must pay? 6. Your system does not allow anyone to pay at any point during the month, instead they must make payment within specific period. This is such an inconvenience. 7. Your system is also not smart as for me to upload electricity I need to be physically home and cannot load credits at any location. 8. You system is not smart enough to allow me to load money forward. If I want to sort out my bills for the next 3 months, I cant as I have to wait for each month's billing to be loaded otherwise everything goes into electricity. The system does not even atleast take whatever electricity unit there are, convert them into money/cover my bills then allow me to top up at any point. This system is such a regress.
0 replies
5 months ago
#Waterfall Ridge Apartments #Unhappy User
#Waterfall Ridge Apartments: 1. The company has ridiculous charges. 1stly they charge R115 for email. 2ndly, they charge a standard fee of R132 p.m for water even if u haven't used any water, this is particularly because their system is not smart. 2. Fixed dates: essentially their billing period is 25 to 6th of the next month. Payment must be made in between those days, failure to do so results in defaulting which incurs an additional coat of R750.00 plus 7.5% for point of sale leading to R800+. Not everyone gets paid between these two dates, the system is not accommodative and flexible enough to all those who wish to make payment anytime. 3. Reconnection fee: R750.00 + 7.5% is a ridiculous amount to get back up to be reconnected. 4. Reconnection turn around time: on top of charging so much for a reconnection, the turn around time is hours/ if not the next day. That is not convenient. This is not value for money. 5. Communication: they sent an email notification on the 7th of October, Friday indicating that by the 10th of October, Monday they are disconnecting. That's essentially a day before notification since not everyone always has email checks within day or few hours. Why do u take so long to inform me of my outstanding balances, 3 months, then tell me I have to pay instantly? U have our contact details, why not call to ensure that I am aware of the charges and disconnection? What happened to sms? Then you charge R115 for a once off email, where's the value of money? 6. Transparency: why are we not able to view instant use of electricity & water and our accounts? Your app just shows graphs and is hard to interpret, it does not give a clear breakdown of what are my charges and what is outstanding. 7. Loading is not smart. One needs to be physically present to load their electricity, in 2025? This is not convenient at all. 8. Point of sale: we never know how much must be paid, we must guess the amount and trial and error until payment goes through. Not all of us are technically to know how to calculate 107.5% from a 100% total cost.
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