PM
Pioneer Metering
Claimed Business
PM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-43
Recommended: Unlikely
Review Distribution
1.6|32 Reviews
Jun '25 - May '26
5(10.3%)
4(0%)
3(3.5%)
2(0%)
1(86.2%)
5(10.3%)
4(0%)
3(3.5%)
2(0%)
1(86.2%)
Frequently Asked Questions About Pioneer Metering
Pioneer Metering has a TrustIndex of 0 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. Hellopeter has tracked Pioneer Metering across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Miaad S
1 reviews | Active since Jan 2020
17 Mar 2026, 10:59
Seriously lacking
The serious lask of customer service is horrible , I'd give them zero stars if it was possible. Not only do your WhatsApp messages go ignored they just simply claim they don't get your emails either. Each month has become a battle to get payments out of them, they are very snobby when you ask when you can expect payment when the are in their "payment period" but when it passes the cutoff date then they only let you know they have had issues if you only call otherwise they keep quiet, you must smell they had issues. And the payment date has become later and later in the month. I would not recommend them at all you will have endless problems with service delivery and customer support.
Helpful (0)
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Miaad S
1 reviews | Active since Jan 2020
17 Mar 2026, 10:59
Seriously lacking
The serious lask of customer service is horrible , I'd give them zero stars if it was possible. Not only do your WhatsApp messages go ignored they just simply claim they don't get your emails either. Each month has become a battle to get payments out of them, they are very snobby when you ask when you can expect payment when the are in their "payment period" but when it passes the cutoff date then they only let you know they have had issues if you only call otherwise they keep quiet, you must smell they had issues. And the payment date has become later and later in the month. I would not recommend them at all you will have endless problems with service delivery and customer support.
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PHEPHISILE M
1 reviews | Active since Jan 2020
7 Mar 2026, 07:59
Horrible customer service.
Horrible customer service. I honestly don’t understand how this company is still in business. For the past six months they have kept asking me to submit the same documents, yet my payments still have not been serviced. Amber, Lerato, and the accounts department have received multiple emails from me, but no one even bothers to respond. The lack of communication and assistance is extremely frustrating and disappointing. I expected much better service.
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PHEPHISILE M
1 reviews | Active since Jan 2020
7 Mar 2026, 07:59
Horrible customer service.
Horrible customer service. I honestly don’t understand how this company is still in business. For the past six months they have kept asking me to submit the same documents, yet my payments still have not been serviced. Amber, Lerato, and the accounts department have received multiple emails from me, but no one even bothers to respond. The lack of communication and assistance is extremely frustrating and disappointing. I expected much better service.
0
Replies (0)AS
Andile S
1 reviews | Active since Jan 2020
18 Feb 2026, 17:12
Well done Sam
I was assisted by Sam for my power reconnection at 180 Waterfall ridge. Sam is great and passionate about his work. He walked the path work me patiently with the interest to help. Wwll done Sam,keep it up
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balungile B
1 reviews | Active since Jan 2020
11 Feb 2026, 17:31
Urgent Complaint Failure to Reconnect Electricity After Payment
I am writing this email out of extreme anger and disappointment regarding the disconnection of my electricity on 10 February 2026. Today(11 February 2026), I paid the full outstanding amount, including the reconnection fee of R747, at approximately 12:00 midday. Immediately after making payment, I sent a WhatsApp message requesting urgent reconnection, clearly explaining that I have insulin medication stored in my fridge. I also followed up via email and received a response confirming that the electricity would be reconnected today. Furthermore, I called your offices at 8:00am this morning to confirm that if I made payment, I would be reconnected the same day. The consultant I spoke to reassured me that I would definitely be reconnected. I arrived home from work only to find that I am still without electricity. How is it acceptable to charge R747 for a reconnection that has not taken place? What exactly is this reconnection fee paying for? You even charge R115 simply to send an email. Yet despite receiving full payment hours ago, I am still sitting in the dark. I made it very clear that this situation was urgent due to my insulin medication. This is not a luxury it is a medical necessity. The complete lack of urgency and care shown in this matter is unacceptable. It feels as though the only priority is collecting money, not the wellbeing of customers. I demand immediate reconnection of my electricity and a clear explanation as to why, despite payment and confirmation, this has still not been actioned. I expect this matter to be treated with the seriousness it deserves.
Helpful (0)
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balungile B
1 reviews | Active since Jan 2020
11 Feb 2026, 17:31
Urgent Complaint Failure to Reconnect Electricity After Payment
I am writing this email out of extreme anger and disappointment regarding the disconnection of my electricity on 10 February 2026. Today(11 February 2026), I paid the full outstanding amount, including the reconnection fee of R747, at approximately 12:00 midday. Immediately after making payment, I sent a WhatsApp message requesting urgent reconnection, clearly explaining that I have insulin medication stored in my fridge. I also followed up via email and received a response confirming that the electricity would be reconnected today. Furthermore, I called your offices at 8:00am this morning to confirm that if I made payment, I would be reconnected the same day. The consultant I spoke to reassured me that I would definitely be reconnected. I arrived home from work only to find that I am still without electricity. How is it acceptable to charge R747 for a reconnection that has not taken place? What exactly is this reconnection fee paying for? You even charge R115 simply to send an email. Yet despite receiving full payment hours ago, I am still sitting in the dark. I made it very clear that this situation was urgent due to my insulin medication. This is not a luxury it is a medical necessity. The complete lack of urgency and care shown in this matter is unacceptable. It feels as though the only priority is collecting money, not the wellbeing of customers. I demand immediate reconnection of my electricity and a clear explanation as to why, despite payment and confirmation, this has still not been actioned. I expect this matter to be treated with the seriousness it deserves.
0
Replies (0)FC
Faith C
1 reviews | Active since Jan 2020
22 Jan 2026, 06:09
Payment issue
This company is showing me flames, since December 2025 I am begging them to release payment for my dues. They keep on sending me from pillar to post by requesting to re-fill the forms that were completed upon registrations and not releasing my payment. They owe me two months payment and no indication of when to expect my dues. I wouldn’t recommend anyone to use this company ever, poor customer service and lack of communication. Regards Very dissatisfied customer
Helpful (0)
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Faith C
1 reviews | Active since Jan 2020
22 Jan 2026, 06:09
Payment issue
This company is showing me flames, since December 2025 I am begging them to release payment for my dues. They keep on sending me from pillar to post by requesting to re-fill the forms that were completed upon registrations and not releasing my payment. They owe me two months payment and no indication of when to expect my dues. I wouldn’t recommend anyone to use this company ever, poor customer service and lack of communication. Regards Very dissatisfied customer
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Enoch M
1 reviews | Active since Jan 2020
13 Jan 2026, 20:25
Unhappy End User
I am not pleased with Pioneer, my review below is simply my experience with them and is a true reflection of what happened. When needed I am more than happy to provide evidence. 1. How do you charge R115 for just sending an email to notify someone that they have not paid? Even banks do not charge this high fee for statements. 2. If disconnected, why do you charge R750 (incl VAT, excl Point of Sale Fee) for a service that only ends at 3pm? if I come home after 3pm, I only get connected the next day? This is so expensive for the service received. The turnaround time for reconnection should be minutes at most not hours or next day. 3. You sent an email on the 8th November 2025, specifying that I have not paid and you will immediately disconnect me on the 10th Nov 2025 if I have not paid. Your letter was dated 7 Nov 2025. I only got the email on the 10th Nov 2025, and got disconnected the very same day while I only saw the email on the 10th Nov 2025. You charge an email for notifying me, you charge a reconnection fee on top of that. A R1000.00 immediately out of no where just so that I can get connected again!!! 4. I made a review which was true and reflective of my unhappiness. You send me your lawyers to send me some Cease and Desist letter fighting that my review is false and that I am ruining your reputation. You then promise us reimbur*****ts, but you insist we take down the reviews. I do that, but still you want me to wait for other people to take down their reviews? what does that have to do with me?? I gave you a chance to redeem yourself as a company and you are not willing to cooperate with anything. 5. Your statements are never reflective of point of sales, how are we supposed to know exactly how much we must pay? 6. Your system does not allow anyone to pay at any point during the month, instead they must make payment within specific period. This is such an inconvenience. 7. Your system is also not smart as for me to upload electricity I need to be physically home and cannot load credits at any location. 8. You system is not smart enough to allow me to load money forward. If I want to sort out my bills for the next 3 months, I cant as I have to wait for each month's billing to be loaded otherwise everything goes into electricity. The system does not even atleast take whatever electricity unit there are, convert them into money/cover my bills then allow me to top up at any point. This system is such a regress.
Helpful (0)
|Replies (0)EM
Enoch M
1 reviews | Active since Jan 2020
13 Jan 2026, 20:25
Unhappy End User
I am not pleased with Pioneer, my review below is simply my experience with them and is a true reflection of what happened. When needed I am more than happy to provide evidence. 1. How do you charge R115 for just sending an email to notify someone that they have not paid? Even banks do not charge this high fee for statements. 2. If disconnected, why do you charge R750 (incl VAT, excl Point of Sale Fee) for a service that only ends at 3pm? if I come home after 3pm, I only get connected the next day? This is so expensive for the service received. The turnaround time for reconnection should be minutes at most not hours or next day. 3. You sent an email on the 8th November 2025, specifying that I have not paid and you will immediately disconnect me on the 10th Nov 2025 if I have not paid. Your letter was dated 7 Nov 2025. I only got the email on the 10th Nov 2025, and got disconnected the very same day while I only saw the email on the 10th Nov 2025. You charge an email for notifying me, you charge a reconnection fee on top of that. A R1000.00 immediately out of no where just so that I can get connected again!!! 4. I made a review which was true and reflective of my unhappiness. You send me your lawyers to send me some Cease and Desist letter fighting that my review is false and that I am ruining your reputation. You then promise us reimbur*****ts, but you insist we take down the reviews. I do that, but still you want me to wait for other people to take down their reviews? what does that have to do with me?? I gave you a chance to redeem yourself as a company and you are not willing to cooperate with anything. 5. Your statements are never reflective of point of sales, how are we supposed to know exactly how much we must pay? 6. Your system does not allow anyone to pay at any point during the month, instead they must make payment within specific period. This is such an inconvenience. 7. Your system is also not smart as for me to upload electricity I need to be physically home and cannot load credits at any location. 8. You system is not smart enough to allow me to load money forward. If I want to sort out my bills for the next 3 months, I cant as I have to wait for each month's billing to be loaded otherwise everything goes into electricity. The system does not even atleast take whatever electricity unit there are, convert them into money/cover my bills then allow me to top up at any point. This system is such a regress.
0
Replies (0)PK
Pumla K
1 reviews | Active since Jan 2020
5 Jan 2026, 16:33
Electricity units
This company is a **** , my bill was R1100 , I have purchased electricity since from December 31 for an amount of R200 , then a couple days later I bought for R450 , then today I bought electricity again for R210 , R200 , R90 and an additional R150 in total I jave paid them R1300 for a bill of R1100 . I did not get any units instead I got only 6 units when I purchased with the R150 , I spoke with them earlier I was told I owe R 70 so what happened to the R80 ?? Does R80 only give 6 units in witpoortie these days ... I want the management of this company to explain what is going on because this is bull****, I want my units cause this is broad day light ******* , this company is **** . I am so ****ed
Helpful (0)
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Pumla K
1 reviews | Active since Jan 2020
5 Jan 2026, 16:33
Electricity units
This company is a **** , my bill was R1100 , I have purchased electricity since from December 31 for an amount of R200 , then a couple days later I bought for R450 , then today I bought electricity again for R210 , R200 , R90 and an additional R150 in total I jave paid them R1300 for a bill of R1100 . I did not get any units instead I got only 6 units when I purchased with the R150 , I spoke with them earlier I was told I owe R 70 so what happened to the R80 ?? Does R80 only give 6 units in witpoortie these days ... I want the management of this company to explain what is going on because this is bull****, I want my units cause this is broad day light ******* , this company is **** . I am so ****ed
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Replies (0)SS
Shonisani S
1 reviews | Active since Jan 2020
30 Nov 2025, 15:47
Pioneer customer care recommendation
Pioneer customer care did great at assisting me with power restoration in my unit after being left in the dark by my agent due to an unpaid water bill. I’m eternally grateful to Katlego for his assistance even outside of his working hours.
Helpful (0)
|Replies (0)SS
Shonisani S
1 reviews | Active since Jan 2020
30 Nov 2025, 15:47
Pioneer customer care recommendation
Pioneer customer care did great at assisting me with power restoration in my unit after being left in the dark by my agent due to an unpaid water bill. I’m eternally grateful to Katlego for his assistance even outside of his working hours.
0
Replies (0)