MS
Miaad S
Active since Dec 2021
22
Reviews
0
Industries
Reviews
22 reviews4 months ago
A let down
I've been with vox so long now , never had issues but a week ago the had to do maintenance which lasted a week and in the entire time i had no Internet it lasted way past the end date of the maintenance window which ticked me off and now it's finally back on to only have horrible slow Internet speeds. Vox claims its my router which is funny it was working perfectly fine before the maintenance nonsense started. Im having constant buffering and also more people are having the very same issues so how can it be just my router? They don't want to own up with the fact somewhere they messed up and are not coming up with a fix im truly disappointed in vox on how much they have messed things up for their customers
3 replies
4 months ago
False and ***********
I am writing to express my extreme frustration and irritation with the lack of resolution regarding my account at Vodacom. I have been given the run-around for a week now, being shunted between Customer Care, Cancellations, Billing, Rewards, and now PNR. It is unacceptable that PNR is once again escalating this to the billing department when this issue has already been through multiple hands with no ownership taken. No one seems willing to fix this internal administrative error which is costing me now more than my initial contract and the new migration contract i and Vodacom agreed to; instead, I am simply being shifted from one department to the next. I want this matter sorted immediately. I refuse to pay for Vodacom's error, and if this is not resolved now, I will have no choice but to escalate this matter to the Ombudsman.
2 replies
15 months ago
*********** service
I should give zero stars, I've been battling to get my online groceries order for three days now. I've made so many calls to only be messed around by the pick n pay hyper Brackenfell branch and the store manager he know who he is has been dogging the issue, now im being accused of being rude to the drivers in a email from the store? Which is false accusations. For more than five years I've used the online service not once have I've been that way at all to any of the drivers. This is a character **************. The lack of communication from that store and the poor customer service is so bad it's completely unacceptable. The past several months now the service has gotten worse. I will be taking this matter further.
1 reply
17 months ago
Bad service delivery
For the past couple of months now a pattern has started, where the deliverys are late or issues with stock. Im a regular shopper at pick n pay i do every month my shopping online. but every month without fail issues arise, today i was supposed to get my groceries this morning yet i find myself still sitting and waiting in the middle of the afternoon waiting for that order only having to go out of my way to find out what's going on , turns out my delivery was rescheduled without even letting me know to late afternoon. This is not the first time this is happening and honestly im getting very upset and annoyed with the customer service as of late. Their constant lack of communication is getting worse and I don't see myself continuing doing business with them. I always schedule the delivery for the morning as i got my kids to pick up from school midday now im forced to make other arrangements as they didn't have the decency to even contact me. Truly bad service
1 reply
22 months ago
Failing service
Pick and pay online has gotten so bad over the years, they have become unreliable with commitments regarding time frames and communication has started lacking seriously. Not only am i sitting for more than two hours after my time frame that was scheduled for delivery the call centre lady is still coming back to me with when i can expect my order, it's been a hour now and still no word from her. I've been doing my monthly groceries shopping with pick and pay online for a good couple of years now and im sorry to say their online shopping and delivery service has gotten really bad. Im truly disappointed in them.
1 reply
28 months ago
*****ulent company
I would give it no stars if i could, i recently renewed my monthly subscription and they had no issues taking my money too only not renew my subscription. Since then I've benn emailing non stop for them to see why this has happened and they won't evwn look into it and now they are giving me the silent treatment. I strongly believe they are *****ing peoples money and the company is just a *******. I don't recommend them at all. Extremely unsatisfied.
0 replies
36 months ago
Happy customer
Great , informative and all round nice guy (Chadwick Lewis) Made very easy for me but left out in my mind one very important thing but not a train smash i guess. Thank you Chad and Dotsure.
1 reply
41 months ago
Horrible online services
I should be able to give zero stars. Not only do they have false, incorrect advertising they don't even have the decency to inform you that your online order is not what you have placed. Only when you follow up days later as you have not heard from them they tell you there's an error and they will refund you but you'll have to wait up till 12 working days to get your money back. This is completely unacceptable and when you complain all they do is just pass you to the next person which ****es me off completely
0 replies
44 months ago
Misleading and bad service
I will give this a big zero if i could, clicks Zevenwagte Mall is misleading i purchased a pack of diapers and wipes a day ago and selected the click and collect option. No where does it say it takes seven working days just for them to take if off their shelf and put it in a packet , a item that there is stock of and is in their store . Seven days are you for real. I need those items soonest my baby is not gonna wait seven days. Clicks didn't take seven days to take my money they took it immediately so why can't i expect the same in return. The customer service is so bad , i called the store at Zevenwagte and they didn't even know what to say or how to perform their job i mean how did they even qualify for their job. This one lady even hanged up on me like seriously. Im really furious and this is unacceptable. I'll never buy there again they can't compete with Dis-chem.
1 reply
44 months ago
Waste of money
I would give zero stars, their devices don't work firstly, and they never call back I've been waiting for a month for a call back so i decided to call again and still my issue was not resolved. I get incorrect location's majority of the time and it's like they can't be bothered then there's the people at the call centre who don't even understand simple english , I'm so fed up now. I'm going to remove this tracker.
1 reply
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
1 (4.545454545454546%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
15 (68.18181818181819%)