BB
balungile B
Active since Aug 2013
7
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0
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Reviews
7 reviews2 months ago
Urgent Complaint Failure to Reconnect Electricity After Payment
I am writing this email out of extreme anger and disappointment regarding the disconnection of my electricity on 10 February 2026. Today(11 February 2026), I paid the full outstanding amount, including the reconnection fee of R747, at approximately 12:00 midday. Immediately after making payment, I sent a WhatsApp message requesting urgent reconnection, clearly explaining that I have insulin medication stored in my fridge. I also followed up via email and received a response confirming that the electricity would be reconnected today. Furthermore, I called your offices at 8:00am this morning to confirm that if I made payment, I would be reconnected the same day. The consultant I spoke to reassured me that I would definitely be reconnected. I arrived home from work only to find that I am still without electricity. How is it acceptable to charge R747 for a reconnection that has not taken place? What exactly is this reconnection fee paying for? You even charge R115 simply to send an email. Yet despite receiving full payment hours ago, I am still sitting in the dark. I made it very clear that this situation was urgent due to my insulin medication. This is not a luxury it is a medical necessity. The complete lack of urgency and care shown in this matter is unacceptable. It feels as though the only priority is collecting money, not the wellbeing of customers. I demand immediate reconnection of my electricity and a clear explanation as to why, despite payment and confirmation, this has still not been actioned. I expect this matter to be treated with the seriousness it deserves.
0 replies
4 months ago
FALSE ADVSERTISING OF PROMOTION
I joined MetroFibre only two weeks ago. The technician installed the router on 17 November 2025, and I was connected on 18 November 2025. Then, on 24 November, I received an invoice for R239, which already didn’t make sense because I signed up under the special deal of R299 for the first four months, after which it increases to R599. So I queried why I was being billed R239 for less than a week of usage and no one bothered to reply an email that was sent by the agent. I don’t even know if a debit was attempted, because when I didn’t see any deduction, I reached out on your WhatsApp chat for a payment link. Instead of clarity, I was suddenly told I needed to pay R599. And now, today, my WiFi has been disconnected. When I went back to the WhatsApp chat for help, I was told I now somehow owe R836.60. What is going on with my account? How does the amount keep changing with no explanation? I need this sorted out immediately, because I currently have no internet connection. I’ve been with MetroFibre for only two weeks and I’m already dealing with this level of confusion and inconvenience? This is extremely unprofessional, and I am honestly very disappointed. Why am I requested to pay these ridiculous amounts yet you advertised a promotion of R299 for the first 4 months. This is FALSE ADVSERTISING and people should be aware of this
371 replies
9 months ago
PATHETIC DELIVERY SERVICE - ACTUALLY NON EXISTANT DELIVERY SERVICE. APPALLING!!!!
Pick n Pay your ASAP delivery service is absolutely appalling. Its even worse now that there's the new app. Yoh modimo!! I've never been sooo frustrated 😠. I have had BAD delivery service from you guys more times than I can count and everytime I give you the benefit of the doubt you disappoint yet again. Saturday 19 July 2025 I placed an order on the app at about 14:50 I waited 3 hours and decided to call your customer care line and I was told that YOUR DRIVER tried to call me and did not reach me hence why my order is now not going to be delivered and a refund has been processed. Firstly NOBODY called me I had my phone with me the entire time there were no calls that came in secondly YOUR drivers have NEVER called me in the past before when delivering to me which proved that your excuse of not delivering to me was a lie. I asked your consultant if the driver was calling me why were they calling me she said she doesn't know. KANJANI!! next thing im being told a refund has been processed and I will receive my funds in 7days. TODAY against my better judgement I decide to order again via your app ( stupid I know). Hold and behold its been 3 hours my order has not arrived, on the app its shown delayed. I called your customer center again and told them the issue and they said the store just got my order pop up on their end, HOW SO when I ordered 3 hours ago. The store has closed now and no communication has been sent to me again which means you will cancel my order AGAIN and process my refund which will reflect in 7 days. In 3 days I have placed 2 orders with you and never received any of them. Your service is pathetic. Advice to everyone dont bother using pick n pay asap's new app. You will cry. HORRIBLE SERVICE. Infact niyanginyela nina. This is why Checkers sixty60 will forever have more clients than you. Their service delivery is impeccable each and every time I have never had any issues with them but with you Pick n Pay you are TOXIC my Dhiye. Hambani niyofa zinja with your pathetic service. Better yet just close down your delivery service and agree that you've failed!!! Sies!!!
53 replies
13 months ago
I had the pleasure of being assisted by Ziel when I called in for an issue regarding my internet service, from the moment she answered the call till the end she was very patient, listened and resolved my issue within seconds
I had the pleasure of being assisted by Ziel when I called in for an issue regarding my internet service, from the moment she answered the call till the end she was very patient, listened and resolved my issue within seconds. What a champion 🏆 I wish all Agents were like her she honestly made my day. Thank You Ziel if there was an option for 100 star rating I would definitely give it to you.
53 replies
68 months ago
POOR FOOD QUALITY
I started using MR D 2 weeks ago and i have used it 4 times and every time the food quality has been DISGUSTING to say the least, 21 Aug 20 ordered KFC the chicken was soo dry i couldn't eat it, 2nd order was from Barcelos on 2 Sep they did not include the fries i ordered, then 4 Sep McDonald's the burger was so dry there were absolutely NO SAUCES, today 18 Sep 20 same thing happens with McDonald's burger has no sauces and i do lay a complaint with MR D but they couldn't care less. I'm soo dissapointed
0 replies
68 months ago
WITHDRAWAL DECLINED AND ACC BLOCKED
So yesterday 16 September 2020 I deposited money into my hollywoodbets account and placed a bet using SMB the bet won and I withdrawed my money so this morning I woke up my hollywoodbets acc is blocked and my withdrawal says its declined due to "bonus" I don't know what bonus they are talking about plus I still have a pending ticket they did not want to result when I call them they are telling me that the blocked accounts are under audits. I want my money. When we lose you are quick to display a losing ticket but when we win there always has to be excuses so that u won't pay us our money nxe
53 replies
69 months ago
Keys locked in car
So we locked the car keys inside the car( I know I know, careless) lol we my partner called Miway( his insurance) and I must applaud you guys for a wonderful and smooth service. Within 30min the lockmith had arrived and he took like 10min and the car the opened. After about an hour Miway called just to check if everything went well and if we are okay. I'm definitely joining Miway as soon as I get a car. I've always heard my partner saying Miway is the best we'll today I saw it with my own eyes and thanks to Brandon Molwele( one of your agents) for just checking up on us to see if everything went okay.
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)