PM
PHEPHISILE M
Active since Feb 2024
9
Reviews
0
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Reviews
9 reviews1 month ago
Horrible customer service.
Horrible customer service. I honestly don’t understand how this company is still in business. For the past six months they have kept asking me to submit the same documents, yet my payments still have not been serviced. Amber, Lerato, and the accounts department have received multiple emails from me, but no one even bothers to respond. The lack of communication and assistance is extremely frustrating and disappointing. I expected much better service.
0 replies
15 months ago
Heartfelt Thanks to Thando and Kevin at Spark!
Dear Spark Team, I just wanted to take a moment to express my heartfelt gratitude to Thando and Kevin for their incredible support in assisting me with my query. Thanks to their dedication and hard work, my son has secured a spot, and I couldn't be happier! Their professionalism, patience, and helpfulness made all the difference, and I truly appreciate their efforts. Thank you once again, Thando and Kevin! Your help means the world to us. Warm regards, Phephisile
56 replies
16 months ago
Disappointment with Enrollment Process and Lack of Communication
Dear Spark School Administration, I am writing to express my deep disappointment with the enrollment process for my son for Grade R. I initially app**** for a space at the Carlswald campus but was informed that there were no available spots. I was then advised to apply for the Midrand campus and assured that an internal transfer could be arranged. Following this advice, I submitted the application for the Midrand campus and have been calling daily for updates. Unfortunately, every time I call, I receive conflicting information. I have been told to call back at different times, including “try calling Monday,” “we are finalizing the list,” “call next week,” and so on. This lack of clarity and consistency is incredibly frustrating and has left me in a state of uncer*****y. Furthermore, I was never informed that if my son is not offered a place, I would not receive a refund. This vital information was not communicated to me during the application process, and now I find myself in a difficult situation with no resolution in sight. My only option now seems to be Carlswald, but without a clear answer regarding availability, I am unable to proceed with the purchase of uniforms or make any other preparations. It is disheartening to have been given false hope and vague answers for so long. I believe I have been misled throughout this process, and I urge you to review the communications I have had with your team, including any recorded conversations, to see the inconsistencies for yourself. This has been a very stressful and frustrating experience, and I hope that Spark School takes immediate action to improve communication and clarity in your enrollment procedures. I look forward to a prompt resolution and a clear response regarding the status of my son's application. Sincerely, Phephisile
56 replies
18 months ago
Disappointing Experience with Spark Carlswald Enrollment Process
I recently app**** to enroll my child in Grade R at Spark Carlswald and made the necessary payment. Unfortunately, the experience has been extremely disappointing. Despite multiple follow-ups with both the accounts and enrollment departments, my payment hasn’t been allocated to my account, and I keep being told someone will call me back—yet no one ever does. To add to the frustration, I’ve now been informed that there’s no available space for my child at Carlswald, and my payment can’t be located. This lack of accountability and responsiveness is concerning, especially given that it limits my ability to consider other options as many schools are already full. I’m very disappointed with the turnaround time and lack of responsibility from Spark Carlswald's team. I expected more from a school that promotes quality service and responsiveness.
53 replies
18 months ago
My child has no school at this moment.
Here's a revised version of your complaint: Dear Spark Schools Enrollment and Accounts Teams, I am reaching out regarding my recent attempt to enroll my child at Spark Carlswald for Grade R. I completed an application and made the required payment; however, the payment has not yet been allocated to my account. I have contacted both the accounts and enrollment departments multiple times, but I keep receiving the same response that someone will call me back, which has yet to happen. I’m also now being informed that there is no available space at Carlswald and, additionally, that my payment cannot be located, preventing me from applying elsewhere. This experience has been frustrating, given the lack of accountability and clarity from your team. I would appreciate urgent assistance to resolve this matter promptly, as the limited school availability elsewhere makes it essential that this issue be addressed swiftly. Thank you for your immediate attention to this matter.
0 replies
24 months ago
Urgent Complaint: Oppo A38 Faulty Speaker and Ticketing Failure
I'm writing to address the poor service from Oppo South Africa regarding multiple tickets I've submitted for my faulty Oppo A38 smartphone. Despite providing detailed descriptions, I've received no follow-up. This neglect is especially troubling given the well-known speaker issue with the Oppo A38. The repetitive inquiries during follow-up calls add to the frustration. I request prompt resolution of my tickets and transparency regarding steps to address the speaker problem.
0 replies
24 months ago
"Phone Speaker Issue: Need Assistance and Compensation for Work Interruption"
I got a new phone, but the speaker isn't working properly. Now I have to go back and forth trying to get help for this. When I went to the shop, I was told the phone needs to be sent away for repair. I rely on this phone for work, so who will compensate me for the income I lose while the phone is gone? They don't even know how long it will take to fix it. It's frustrating to face consequences like this. I use this phone for making calls, and I keep hearing different stories about what will happen next. This situation is really ridiculous.
0 replies
27 months ago
Bad service the level of incompitency
They offer terrible service and are ***********. If you want headaches and frustration, you are welcome to join them.
116 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
7 (77.77777777777777%)