Unhappy End User

I am not pleased with Pioneer, my review below is simply my experience with them and is a true reflection of what happened. When needed I am more than happy to provide evidence.

1. How do you charge R115 for just sending an email to notify someone that they have not paid? Even banks do not charge this high fee for statements.

2. If disconnected, why do you charge R750 (incl VAT, excl Point of Sale Fee) for a service that only ends at 3pm? if I come home after 3pm, I only get connected the next day? This is so expensive for the service received. The turnaround time for reconnection should be minutes at most not hours or next day.

3. You sent an email on the 8th November 2025, specifying that I have not paid and you will immediately disconnect me on the 10th Nov 2025 if I have not paid. Your letter was dated 7 Nov 2025. I only got the email on the 10th Nov 2025, and got disconnected the very same day while I only saw the email on the 10th Nov 2025. You charge an email for notifying me, you charge a reconnection fee on top of that. A R1000.00 immediately out of no where just so that I can get connected again!!!

4. I made a review which was true and reflective of my unhappiness. You send me your lawyers to send me some Cease and Desist letter fighting that my review is false and that I am ruining your reputation. You then promise us reimbur*****ts, but you insist we take down the reviews. I do that, but still you want me to wait for other people to take down their reviews? what does that have to do with me?? I gave you a chance to redeem yourself as a company and you are not willing to cooperate with anything.

5. Your statements are never reflective of point of sales, how are we supposed to know exactly how much we must pay?

6. Your system does not allow anyone to pay at any point during the month, instead they must make payment within specific period. This is such an inconvenience.

7. Your system is also not smart as for me to upload electricity I need to be physically home and cannot load credits at any location.

8. You system is not smart enough to allow me to load money forward. If I want to sort out my bills for the next 3 months, I cant as I have to wait for each month's billing to be loaded otherwise everything goes into electricity. The system does not even atleast take whatever electricity unit there are, convert them into money/cover my bills then allow me to top up at any point. This system is such a regress.