Yolande B

SHOCKING SERVICE FROM LEIGH SCHUBERT ONLINE DESIGNER STORE

I don't know what has happened to this business internally over the last year but their level of service is severely lacking! In 2024 I ordered a yellow dress to told after the purchase and payment went through, that had no stock of the item. They then offered the same style of dress in black which I accepted. I received the dress and wondered why it was too big in size. Realised that the tag size did not match the label size. So returned the dress at my own cost and requested a refund which took FOREVER to finalise. Their responses to my constant follow ups was a tone of irritation. (Like check your banking it's been refunded). Decided I would try one last time with them this year and on the 29th Aug I ordered a dress to the value of R1650 online. Today the 26th Nov - I am no where near hearing about the progress of this order and their order tracking feature on the site states "unfilfilled". I have sent countless emails and whatsapp messages.....BUT WAS SHOCKED to see that you ACTUALLY CANNOT CALL THEM! They don't take calls!! Please do yourself a favour and avoid them like the plague!