CN
Cairan N
Active since Nov 2025
3
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0
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Reviews
3 reviews1 month ago
Useless WhatsApp Support
The WhatsApp support chat is not helpful. They simply sent me the below and closed the chat which does not help or answer my query in anyway. This is the 4th time I experience this, is like people just don’t care. If you are interested in joining HYPA: Please use the following link. https://hypa.co.za/ and check for coverage. The orange pin can be moved around the map, please try and place it on the roof of your home. You can read all about how we work here https://hypa.co.za/how-it-works/
2 replies
1 month ago
Poor Support Service
I have send multiple tickets to Sanlam in the past two weeks seeking assistance on my policy with no response at all, I phoned them and waited for an available agent for over 2 hours, I opted for the WhatsApp agent chat and also I waited with no help or response from an agent. Sanlam never used to be like this, I’d get assistance in less than 24 hours.
5 replies
6 months ago
Poor Service
I’ve had to contact WhatsApp support multiple times, and it’s consistently been difficult to get the help I need. They often respond with a single line and close the chat without fully understanding my request. Recently, they told me to log a ticket and then open a new chat with the reference number. I followed these instructions, but when I opened the chat again, I was given the exact same instructions as before, im done with HYPA.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)