HYPA
Verified Business
AI Review Summary
Based on recent customer reviews, HYPA receives overwhelmingly negative feedback across every dimension of its service. Customers consistently report failed installations, refunds delayed for months, frequent network outages, unresponsive support channels, and billing disputes that go unresolved. The business struggles fundamentally with delivering the fibre service customers pay for and with providing any meaningful recourse when things go wrong.
Top Strengths:
- •Customer Service & Support Quality: Occasional isolated instances where agents are polite or queries are acknowledged. One customer praised the speed of a query update, and another noted a technician was eventually dispatched after escalation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
15h 48mReply Time
-68 NPSUnlikely
Replied to 52% of negative reviews
Reply time on negative reviews: 16 hours 9 min
TrustIndex
0
Ranking
#31
in Fibre & Broadband
Avg Reply
15h 48m
NPS Score
-68
Recommended: Unlikely
Replied to 52% of negative reviews
Reply time on negative reviews: 16 hours 9 min
Review Distribution
1.2|83 Reviews
Jun '25 - May '26
5(2.5%)
4(1.3%)
3(1.3%)
2(2.5%)
1(92.4%)
5(2.5%)
4(1.3%)
3(1.3%)
2(2.5%)
1(92.4%)
Recent reviews (83)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBH
Bulelwa H
1 reviews | Active since Jan 2020
19 Mar 2026, 06:11
Hypa vuma ****
Paid and they came and said they can't install at my complex due to no pole, they promised to refund till today I have sent all required documents for refund it is now a month and they are not even replying to emails
Helpful (0)
|Replies (0)BH
Bulelwa H
1 reviews | Active since Jan 2020
19 Mar 2026, 06:11
Hypa vuma ****
Paid and they came and said they can't install at my complex due to no pole, they promised to refund till today I have sent all required documents for refund it is now a month and they are not even replying to emails
0
Replies (0)TM
Tiisetso M
1 reviews | Active since Jan 2020
16 Mar 2026, 12:55
WORST CUSTOMER SERVICE
I have been on hold for over 20 minutes without any assistance. This is extremely disappointing and unacceptable, especially when customers rely on your support team for urgent matters. I am trying to resolve an important issue regarding my account, yet I am unable to get through to anyone for assistance. This level of service is very frustrating.. They never pick up the phone. And WhatsApp chat will redirect you to calling them.
Helpful (0)
|Replies (0)TM
Tiisetso M
1 reviews | Active since Jan 2020
16 Mar 2026, 12:55
WORST CUSTOMER SERVICE
I have been on hold for over 20 minutes without any assistance. This is extremely disappointing and unacceptable, especially when customers rely on your support team for urgent matters. I am trying to resolve an important issue regarding my account, yet I am unable to get through to anyone for assistance. This level of service is very frustrating.. They never pick up the phone. And WhatsApp chat will redirect you to calling them.
0
Replies (0)T
Tshepiso
1 reviews | Active since Jan 2020
12 Mar 2026, 09:05
Bad customer service and long delays in refunds
I made a payment on the 10th of February for an installation and they told me on the 19th that they can't do an installation and I should request a refund and I sent all the required documents including proof of payment but they have not sent back my money and it's the 12th of March today and their WhatsApp chat number is not helping at all.
Helpful (0)
|Replies (0)T
Tshepiso
1 reviews | Active since Jan 2020
12 Mar 2026, 09:05
Bad customer service and long delays in refunds
I made a payment on the 10th of February for an installation and they told me on the 19th that they can't do an installation and I should request a refund and I sent all the required documents including proof of payment but they have not sent back my money and it's the 12th of March today and their WhatsApp chat number is not helping at all.
0
Replies (0)LM
RM
Ronny M
1 reviews | Active since Jan 2020
28 Feb 2026, 14:03
Pathetic, Very bad and agly
Useless internet service provider taking advantage of black communities, not even a sigle day without down time. ive been complaining and nothing has been done about it instead they will tell you that they have logged a ticket. Phathetic service even if you call for assistance. clearly they are here to ***** from black people because every month they will take your money not even considering how many times you had no internet. now i have to work at the same time waching soccer as im hosting people but unfortunately i can do anything. i will spread these bad service im getting from them to the entire community.
Helpful (0)
|Replies (0)RM
Ronny M
1 reviews | Active since Jan 2020
28 Feb 2026, 14:03
Pathetic, Very bad and agly
Useless internet service provider taking advantage of black communities, not even a sigle day without down time. ive been complaining and nothing has been done about it instead they will tell you that they have logged a ticket. Phathetic service even if you call for assistance. clearly they are here to ***** from black people because every month they will take your money not even considering how many times you had no internet. now i have to work at the same time waching soccer as im hosting people but unfortunately i can do anything. i will spread these bad service im getting from them to the entire community.
0
Replies (0)CT
Calvin T
1 reviews | Active since Jan 2020
25 Feb 2026, 10:09
My WiFi is down again for 3 weeks in a row.
My WiFi has been down for more than 24 hours now, this is the third time in 3 weeks. Last week I waited todays for the reconnection, I work from home, am I gonna have to wait for another 2 days again? Some one called yesterday and promise to send a technician,I waited the whole day, I called again this morning they're still sending a technician. Their WhatsApp number is useless, there is nothing you can ever get solve through their WhatsApp because they are using a bolt that is always quick to end the chat, I'm really frustrated and of this service provider.
Helpful (0)
|Replies (0)CT
Calvin T
1 reviews | Active since Jan 2020
25 Feb 2026, 10:09
My WiFi is down again for 3 weeks in a row.
My WiFi has been down for more than 24 hours now, this is the third time in 3 weeks. Last week I waited todays for the reconnection, I work from home, am I gonna have to wait for another 2 days again? Some one called yesterday and promise to send a technician,I waited the whole day, I called again this morning they're still sending a technician. Their WhatsApp number is useless, there is nothing you can ever get solve through their WhatsApp because they are using a bolt that is always quick to end the chat, I'm really frustrated and of this service provider.
0
Replies (0)SD
MA
Mohammed A
1 reviews | Active since Jan 2020
21 Feb 2026, 09:21
Hypa Fibre
I will never recommend hypa Fibre they are ****mers never refunded d me and they ask me to submit the docs for a refund I did it and my bank charges me for statement everytine this is somma our *** service I will never f***ck recommend this *** service to anyone they are big time ****mers I just about had enough and lost my patience now Hypa if you see this you can take the money that you owe me and shove it where the sun don't shine complete *******es and ******
Helpful (0)
|Replies (0)MA
Mohammed A
1 reviews | Active since Jan 2020
21 Feb 2026, 09:21
Hypa Fibre
I will never recommend hypa Fibre they are ****mers never refunded d me and they ask me to submit the docs for a refund I did it and my bank charges me for statement everytine this is somma our *** service I will never f***ck recommend this *** service to anyone they are big time ****mers I just about had enough and lost my patience now Hypa if you see this you can take the money that you owe me and shove it where the sun don't shine complete *******es and ******
0
Replies (0)