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HYPA
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, HYPA is described as a deeply troubled fibre provider where billing disputes, refund delays, and unresolved connection issues dominate the customer experience. While a handful of standout agents like Busisiwe Magasela earn high praise, the overwhelming majority of reviewers report being ignored, charged for services not delivered, and stuck in repetitive support loops with no accountability or resolution.
TrustIndex
2.5
Ranking
#35
in Fibre & Broadband
NPS Score
-74
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, HYPA is described as a deeply troubled fibre provider where billing disputes, refund delays, and unresolved connection issues dominate the customer experience. While a handful of standout agents like Busisiwe Magasela earn high praise, the overwhelming majority of reviewers report being ignored, charged for services not delivered, and stuck in repetitive support loops with no accountability or resolution.
The most common complaint about HYPA, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (1.1) is the single biggest pain point. Refunds promised within 14 business days routinely take months or never arrive. Customers report unauthorised debits, double billing, unexplained fee increases, and cancellations that fail to stop debit orders.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I was told I will get my refund I submitted all the documents that were requested over 2 weeks ago, till today there is no refund, no communication, the Whatsapp line is utterly useless and phones are not answered. Can someone at HYPA give me feedback about my refund I have been struggling with you guys for over a month now. What should one do to be taken seriously by you people.
1 reviews | Active since Jan 2020
I was told I will get my refund I submitted all the documents that were requested over 2 weeks ago, till today there is no refund, no communication, the Whatsapp line is utterly useless and phones are not answered. Can someone at HYPA give me feedback about my refund I have been struggling with you guys for over a month now. What should one do to be taken seriously by you people.
1 reviews | Active since Jan 2020
I have had no connectivity for more than 24 hours now,I have sent 2 emails with no response called them and was told technicians are working on it but there's no ETA how can they have no ETA when we have a date to make payments this has been a huge inconvenience can I please get the service that I paid for.
1 reviews | Active since Jan 2020
I have had no connectivity for more than 24 hours now,I have sent 2 emails with no response called them and was told technicians are working on it but there's no ETA how can they have no ETA when we have a date to make payments this has been a huge inconvenience can I please get the service that I paid for.
1 reviews | Active since Jan 2020
Bad service, my details have not been updated, whenever i make payment, my account does not reflect as if its has been paid and therefore they suspend my service. Issue has taken them over two months to sort out.
1 reviews | Active since Jan 2020
Bad service, my details have not been updated, whenever i make payment, my account does not reflect as if its has been paid and therefore they suspend my service. Issue has taken them over two months to sort out.
1 reviews | Active since Jan 2020
Hi my name is Nontobeko Kumalo.wanna report Hpya been trying to contact them with no positive response...my wifi hasnt been working for 2 weeks now and they have been promising for it to be fixed the next few days or so then ignore me after
1 reviews | Active since Jan 2020
Hi my name is Nontobeko Kumalo.wanna report Hpya been trying to contact them with no positive response...my wifi hasnt been working for 2 weeks now and they have been promising for it to be fixed the next few days or so then ignore me after
1 reviews | Active since Jan 2020
If I could give them 0 I would. My WiFi has been off for 2days I work from home and study online. I tried to call and send countless emails however they never respond. The service consultants pick up the phone ask you for your details then keep quiet. They are the worst. I am very disadvantaged by this. I don't recommend this service provider to anyone
1 reviews | Active since Jan 2020
If I could give them 0 I would. My WiFi has been off for 2days I work from home and study online. I tried to call and send countless emails however they never respond. The service consultants pick up the phone ask you for your details then keep quiet. They are the worst. I am very disadvantaged by this. I don't recommend this service provider to anyone
1 reviews | Active since Jan 2020
The WhatsApp support chat is not helpful. They simply sent me the below and closed the chat which does not help or answer my query in anyway. This is the 4th time I experience this, is like people just don’t care. If you are interested in joining HYPA: Please use the following link. https://hypa.co.za/ and check for coverage. The orange pin can be moved around the map, please try and place it on the roof of your home. You can read all about how we work here https://hypa.co.za/how-it-works/
1 reviews | Active since Jan 2020
The WhatsApp support chat is not helpful. They simply sent me the below and closed the chat which does not help or answer my query in anyway. This is the 4th time I experience this, is like people just don’t care. If you are interested in joining HYPA: Please use the following link. https://hypa.co.za/ and check for coverage. The orange pin can be moved around the map, please try and place it on the roof of your home. You can read all about how we work here https://hypa.co.za/how-it-works/
HYPA scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (1.4); their weakest is Billing & Contracts (1.1). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
HYPA has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 109 reviews in the last 12 months. Hellopeter has tracked HYPA across 293 total reviews. How is the TrustIndex calculated? →