Lefu M

Poor Service - Bradlows Westgate Branch

Dear Sir/Madam, I trust this message finds you well. I am writing to formally lodge a complaint regarding the unacceptable service I have received from Bradlows Westgate Branch following the purchase of furniture. We initially purchased a base and mattress for cash. During the transaction, the salesperson strongly encouraged us to take a bedroom suite on instalment, assuring us that it was suitable and would meet our needs. Based on this representation, we proceeded with the purchase. However, upon delivery, the bedroom suite could not fit into our bedroom. It was explained that, for it to fit, adjustments would need to be made to the headboard, side cupboards, and other components. Despite this, it has now been four months, and the matter remains unresolved. I have been contacting the branch on a weekly basis to follow up, and each time I am given the same assurance that the issue will be attended to. Unfortunately, these promises are never fulfilled. My attempts to escalate the matter—including indicating that I may have to reconsider payments on the account due to non-delivery of proper service—have also been ignored. The prolonged delay, lack of accountability, and poor communication are completely unacceptable. I kindly request that this matter be rectified as a matter of urgency. I expect clear feedback, a confirmed date for the required adjustments, and a resolution that reflects the service standards Bradlows claims to uphold.