BW
Bradlows Westgate
Unclaimed Business
BW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bradlows Westgate
Bradlows Westgate has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Bradlows Westgate across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Phumzile M
1 reviews | Active since Jan 2020
25 Feb 2026, 13:34
Unfair default of warranty.
On may 2025 i purchased a Sony Sound bar ,then November 2025 returned store because it stopped working , for 3 months no update nothing even subsequently visiting the store.the on the 13 of February 2026 I went to the store that's when they told me that it's damaged by the surge and can't be fix and The warranty is null and void. Called head office about the issue there were no help ,they told me the store must handle it..they want me to pay for courier for the speaker to come back to the store unfixed
Helpful (0)
|Replies (0)PM
Phumzile M
1 reviews | Active since Jan 2020
25 Feb 2026, 13:34
Unfair default of warranty.
On may 2025 i purchased a Sony Sound bar ,then November 2025 returned store because it stopped working , for 3 months no update nothing even subsequently visiting the store.the on the 13 of February 2026 I went to the store that's when they told me that it's damaged by the surge and can't be fix and The warranty is null and void. Called head office about the issue there were no help ,they told me the store must handle it..they want me to pay for courier for the speaker to come back to the store unfixed
0
Replies (0)LM
Lefu M
1 reviews | Active since Jan 2020
1 Dec 2025, 06:16
Poor Service - Bradlows Westgate Branch
Dear Sir/Madam, I trust this message finds you well. I am writing to formally lodge a complaint regarding the unacceptable service I have received from Bradlows Westgate Branch following the purchase of furniture. We initially purchased a base and mattress for cash. During the transaction, the salesperson strongly encouraged us to take a bedroom suite on instalment, assuring us that it was suitable and would meet our needs. Based on this representation, we proceeded with the purchase. However, upon delivery, the bedroom suite could not fit into our bedroom. It was explained that, for it to fit, adjustments would need to be made to the headboard, side cupboards, and other components. Despite this, it has now been four months, and the matter remains unresolved. I have been contacting the branch on a weekly basis to follow up, and each time I am given the same assurance that the issue will be attended to. Unfortunately, these promises are never fulfilled. My attempts to escalate the matter—including indicating that I may have to reconsider payments on the account due to non-delivery of proper service—have also been ignored. The prolonged delay, lack of accountability, and poor communication are completely unacceptable. I kindly request that this matter be rectified as a matter of urgency. I expect clear feedback, a confirmed date for the required adjustments, and a resolution that reflects the service standards Bradlows claims to uphold.
Helpful (0)
|Replies (0)LM
Lefu M
1 reviews | Active since Jan 2020
1 Dec 2025, 06:16
Poor Service - Bradlows Westgate Branch
Dear Sir/Madam, I trust this message finds you well. I am writing to formally lodge a complaint regarding the unacceptable service I have received from Bradlows Westgate Branch following the purchase of furniture. We initially purchased a base and mattress for cash. During the transaction, the salesperson strongly encouraged us to take a bedroom suite on instalment, assuring us that it was suitable and would meet our needs. Based on this representation, we proceeded with the purchase. However, upon delivery, the bedroom suite could not fit into our bedroom. It was explained that, for it to fit, adjustments would need to be made to the headboard, side cupboards, and other components. Despite this, it has now been four months, and the matter remains unresolved. I have been contacting the branch on a weekly basis to follow up, and each time I am given the same assurance that the issue will be attended to. Unfortunately, these promises are never fulfilled. My attempts to escalate the matter—including indicating that I may have to reconsider payments on the account due to non-delivery of proper service—have also been ignored. The prolonged delay, lack of accountability, and poor communication are completely unacceptable. I kindly request that this matter be rectified as a matter of urgency. I expect clear feedback, a confirmed date for the required adjustments, and a resolution that reflects the service standards Bradlows claims to uphold.
0
Replies (0)AC
Allen C
1 reviews | Active since Jan 2020
11 Nov 2025, 11:56
Subject: The Worst Customer Service Experience Ever – Bradlows Westgate
To Whom It May Concern, I am writing this letter out of complete frustration and disappointment with the utterly unacceptable service I have received from Bradlows Westgate and Bradlows Customer Care over the past year and three months. I honestly cannot begin to explain the trauma and inconvenience I have endured throughout this entire ordeal. My couches are still not fixed after all this time. They were sent in for repairs, returned to me supposedly “resolved,” yet the material is now pulling skew and the workmanship is completely unsatisfactory. This has been nothing short of a nightmare experience — one that no customer should ever have to go through. Despite numerous attempts to resolve this: The store manager, Petunia, still cannot explain why my complaints keep being closed without resolution. The salesperson, Lerato, repeatedly promises to follow up but never gets back to me. I have requested several times for this issue to be escalated to an area manager, yet I have received no response. I have even asked for the matter to be reported to Head Office, and still nothing happens. At this point, I am completely fed up and disappointed. I have lost all confidence in Bradlows’ after-sales service and internal communication. It feels as if no one cares about resolving customer issues — only about closing complaints and moving on. What am I supposed to do now? After more than a year of waiting, follow-ups, empty promises, and constant frustration, I am left with defective furniture and no accountability from Bradlows. This letter will be shared publicly on HelloPeter, as I have exhausted every possible channel directly with Bradlows. I sincerely hope someone at Head Office will finally take responsibility and assist in resolving this long-overdue, unacceptable situation. Yours sincerely,
Helpful (0)
|Replies (0)AC
Allen C
1 reviews | Active since Jan 2020
11 Nov 2025, 11:56
Subject: The Worst Customer Service Experience Ever – Bradlows Westgate
To Whom It May Concern, I am writing this letter out of complete frustration and disappointment with the utterly unacceptable service I have received from Bradlows Westgate and Bradlows Customer Care over the past year and three months. I honestly cannot begin to explain the trauma and inconvenience I have endured throughout this entire ordeal. My couches are still not fixed after all this time. They were sent in for repairs, returned to me supposedly “resolved,” yet the material is now pulling skew and the workmanship is completely unsatisfactory. This has been nothing short of a nightmare experience — one that no customer should ever have to go through. Despite numerous attempts to resolve this: The store manager, Petunia, still cannot explain why my complaints keep being closed without resolution. The salesperson, Lerato, repeatedly promises to follow up but never gets back to me. I have requested several times for this issue to be escalated to an area manager, yet I have received no response. I have even asked for the matter to be reported to Head Office, and still nothing happens. At this point, I am completely fed up and disappointed. I have lost all confidence in Bradlows’ after-sales service and internal communication. It feels as if no one cares about resolving customer issues — only about closing complaints and moving on. What am I supposed to do now? After more than a year of waiting, follow-ups, empty promises, and constant frustration, I am left with defective furniture and no accountability from Bradlows. This letter will be shared publicly on HelloPeter, as I have exhausted every possible channel directly with Bradlows. I sincerely hope someone at Head Office will finally take responsibility and assist in resolving this long-overdue, unacceptable situation. Yours sincerely,
0
Replies (0)AC
Allen C
1 reviews | Active since Jan 2020
11 Sept 2025, 09:42
Extremely Disappointed – Unresolved Recliner Set Issue for Almost a Year
Dear Bradlows Westgate Management, I am writing this email as a highly disappointed and frustrated customer. Almost one year ago, I purchased a recliner set from your Westgate branch. The experience from the start has been nothing short of disappointing: The delivery of my purchase was delayed by three weeks. When it was finally delivered, the double seater’s backing was misaligned and hanging loose. The single seater has a loud spring noise every time someone sits on it. From the very day of delivery, I have been reporting these issues to the store manager and logging calls with the call centre. Yet, despite numerous promises that “the matter is resolved,” nothing has been done. To make matters worse, I have been told that the range I purchased has been discontinued – but no solution, replacement, or repair has been offered to me. Every time I contact Bradlows Head Office, I get transferred from one person to another, only to be told that someone will get back to me. Nobody ever does. I have asked for the area manager’s contact details multiple times, but I have never been given this information. Even the sales consultant, Lerato, who sold me the set, is always trying her best to get answers with nothing but i am waiting for a response. Lerato has always only tried her best but then if she gets no results and i dont get results then who will get results. This is unacceptable. I have been patient for almost a year, and I expect a resolution. As a paying customer, I deserve after-sales service and support – not empty promises and endless delays. I need to know the following, immediately: Who is responsible for resolving this matter? When will my recliner set finally be repaired, replaced, or refunded? If I do not receive urgent assistance, I will have no choice but to escalate this matter to Hello Peter and other consumer protection platforms, as well as the National Consumer Commission. I trust that Bradlows will take this complaint seriously and provide me with the service I rightfully deserve as your customer. Kind regards, Allen Coetzee 0714206768 allen.tanya.010313@gmail.com
Helpful (0)
|Replies (0)AC
Allen C
1 reviews | Active since Jan 2020
11 Sept 2025, 09:42
Extremely Disappointed – Unresolved Recliner Set Issue for Almost a Year
Dear Bradlows Westgate Management, I am writing this email as a highly disappointed and frustrated customer. Almost one year ago, I purchased a recliner set from your Westgate branch. The experience from the start has been nothing short of disappointing: The delivery of my purchase was delayed by three weeks. When it was finally delivered, the double seater’s backing was misaligned and hanging loose. The single seater has a loud spring noise every time someone sits on it. From the very day of delivery, I have been reporting these issues to the store manager and logging calls with the call centre. Yet, despite numerous promises that “the matter is resolved,” nothing has been done. To make matters worse, I have been told that the range I purchased has been discontinued – but no solution, replacement, or repair has been offered to me. Every time I contact Bradlows Head Office, I get transferred from one person to another, only to be told that someone will get back to me. Nobody ever does. I have asked for the area manager’s contact details multiple times, but I have never been given this information. Even the sales consultant, Lerato, who sold me the set, is always trying her best to get answers with nothing but i am waiting for a response. Lerato has always only tried her best but then if she gets no results and i dont get results then who will get results. This is unacceptable. I have been patient for almost a year, and I expect a resolution. As a paying customer, I deserve after-sales service and support – not empty promises and endless delays. I need to know the following, immediately: Who is responsible for resolving this matter? When will my recliner set finally be repaired, replaced, or refunded? If I do not receive urgent assistance, I will have no choice but to escalate this matter to Hello Peter and other consumer protection platforms, as well as the National Consumer Commission. I trust that Bradlows will take this complaint seriously and provide me with the service I rightfully deserve as your customer. Kind regards, Allen Coetzee 0714206768 allen.tanya.010313@gmail.com
0
Replies (0)