Extremely Disappointed – Unresolved Recliner Set Issue for Almost a Year

Dear Bradlows Westgate Management,

I am writing this email as a highly disappointed and frustrated customer.

Almost one year ago, I purchased a recliner set from your Westgate branch. The experience from the start has been nothing short of disappointing:

The delivery of my purchase was delayed by three weeks.

When it was finally delivered, the double seater’s backing was misaligned and hanging loose.

The single seater has a loud spring noise every time someone sits on it.

From the very day of delivery, I have been reporting these issues to the store manager and logging calls with the call centre. Yet, despite numerous promises that “the matter is resolved,” nothing has been done.

To make matters worse, I have been told that the range I purchased has been discontinued – but no solution, replacement, or repair has been offered to me. Every time I contact Bradlows Head Office, I get transferred from one person to another, only to be told that someone will get back to me. Nobody ever does.

I have asked for the area manager’s contact details multiple times, but I have never been given this information. Even the sales consultant, Lerato, who sold me the set, is always trying her best to get answers with nothing but i am waiting for a response. Lerato has always only tried her best but then if she gets no results and i dont get results then who will get results.

This is unacceptable. I have been patient for almost a year, and I expect a resolution. As a paying customer, I deserve after-sales service and support – not empty promises and endless delays.

I need to know the following, immediately:

Who is responsible for resolving this matter?

When will my recliner set finally be repaired, replaced, or refunded?

If I do not receive urgent assistance, I will have no choice but to escalate this matter to Hello Peter and other consumer protection platforms, as well as the National Consumer Commission.

I trust that Bradlows will take this complaint seriously and provide me with the service I rightfully deserve as your customer.

Kind regards, Allen Coetzee 0714206768 allen.tanya.010313@gmail.com