AC
Allen C
Active since Oct 2021
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Subject: The Worst Customer Service Experience Ever – Bradlows Westgate
To Whom It May Concern, I am writing this letter out of complete frustration and disappointment with the utterly unacceptable service I have received from Bradlows Westgate and Bradlows Customer Care over the past year and three months. I honestly cannot begin to explain the trauma and inconvenience I have endured throughout this entire ordeal. My couches are still not fixed after all this time. They were sent in for repairs, returned to me supposedly “resolved,” yet the material is now pulling skew and the workmanship is completely unsatisfactory. This has been nothing short of a nightmare experience — one that no customer should ever have to go through. Despite numerous attempts to resolve this: The store manager, Petunia, still cannot explain why my complaints keep being closed without resolution. The salesperson, Lerato, repeatedly promises to follow up but never gets back to me. I have requested several times for this issue to be escalated to an area manager, yet I have received no response. I have even asked for the matter to be reported to Head Office, and still nothing happens. At this point, I am completely fed up and disappointed. I have lost all confidence in Bradlows’ after-sales service and internal communication. It feels as if no one cares about resolving customer issues — only about closing complaints and moving on. What am I supposed to do now? After more than a year of waiting, follow-ups, empty promises, and constant frustration, I am left with defective furniture and no accountability from Bradlows. This letter will be shared publicly on HelloPeter, as I have exhausted every possible channel directly with Bradlows. I sincerely hope someone at Head Office will finally take responsibility and assist in resolving this long-overdue, unacceptable situation. Yours sincerely,
0 replies
5 months ago
Subject: The Worst Customer Service Experience Ever – Bradlows Westgate
To Whom It May Concern, I am writing this letter out of complete frustration and disappointment with the utterly unacceptable service I have received from Bradlows Westgate and Bradlows Customer Care over the past year and three months. I honestly cannot begin to explain the trauma and inconvenience I have endured throughout this entire ordeal. My couches are still not fixed after all this time. They were sent in for repairs, returned to me supposedly “resolved,” yet the material is now pulling skew and the workmanship is completely unsatisfactory. This has been nothing short of a nightmare experience — one that no customer should ever have to go through. Despite numerous attempts to resolve this: The store manager, Petunia, still cannot explain why my complaints keep being closed without resolution. The salesperson, Lerato, repeatedly promises to follow up but never gets back to me. I have requested several times for this issue to be escalated to an area manager, yet I have received no response. I have even asked for the matter to be reported to Head Office, and still nothing happens. At this point, I am completely fed up and disappointed. I have lost all confidence in Bradlows’ after-sales service and internal communication. It feels as if no one cares about resolving customer issues — only about closing complaints and moving on. What am I supposed to do now? After more than a year of waiting, follow-ups, empty promises, and constant frustration, I am left with defective furniture and no accountability from Bradlows. This letter will be shared publicly on HelloPeter, as I have exhausted every possible channel directly with Bradlows. I sincerely hope someone at Head Office will finally take responsibility and assist in resolving this long-overdue, unacceptable situation. Yours sincerely,
0 replies
7 months ago
Weeks Without Feedback – Hi-Fi Corporation Westgate
Weeks Without Feedback – Hi-Fi Corporation Westgate Complaint: I am very disappointed with the service at Hi-Fi Corporation Westgate. I sent in 2 items for assessment weeks ago and have still not received any feedback. No calls, no messages, and no updates from the store. To make matters worse, you cannot even get through to the store — the phone rings twice and then cuts off. This level of service is unacceptable. I expect urgent feedback on the status of my items and proper communication going forward.
0 replies
7 months ago
Extremely Disappointed – Unresolved Recliner Set Issue for Almost a Year
Dear Bradlows Westgate Management, I am writing this email as a highly disappointed and frustrated customer. Almost one year ago, I purchased a recliner set from your Westgate branch. The experience from the start has been nothing short of disappointing: The delivery of my purchase was delayed by three weeks. When it was finally delivered, the double seater’s backing was misaligned and hanging loose. The single seater has a loud spring noise every time someone sits on it. From the very day of delivery, I have been reporting these issues to the store manager and logging calls with the call centre. Yet, despite numerous promises that “the matter is resolved,” nothing has been done. To make matters worse, I have been told that the range I purchased has been discontinued – but no solution, replacement, or repair has been offered to me. Every time I contact Bradlows Head Office, I get transferred from one person to another, only to be told that someone will get back to me. Nobody ever does. I have asked for the area manager’s contact details multiple times, but I have never been given this information. Even the sales consultant, Lerato, who sold me the set, is always trying her best to get answers with nothing but i am waiting for a response. Lerato has always only tried her best but then if she gets no results and i dont get results then who will get results. This is unacceptable. I have been patient for almost a year, and I expect a resolution. As a paying customer, I deserve after-sales service and support – not empty promises and endless delays. I need to know the following, immediately: Who is responsible for resolving this matter? When will my recliner set finally be repaired, replaced, or refunded? If I do not receive urgent assistance, I will have no choice but to escalate this matter to Hello Peter and other consumer protection platforms, as well as the National Consumer Commission. I trust that Bradlows will take this complaint seriously and provide me with the service I rightfully deserve as your customer. Kind regards, Allen Coetzee 0714206768 allen.tanya.010313@gmail.com
0 replies
9 months ago
Ongoing Lack of Promotional Cars at BP Swartkoppies – Very Disappointed Customer
Ongoing Lack of Promotional Cars at BP Randhart on Swartkoppies road, Alberton. – Very Disappointed Customer Dear BP South Africa Customer Service, I hope this message finds you well. My name is Allen Coetzee, and I am a loyal and regular customer at the BP Swartkoppies station in Alberton, where I fill up my tank every single week without fail. I am writing to express my extreme frustration and disappointment with the ongoing lack of promotional toy cars at this branch. Each time I visit and qualify for the promotion, I am told "no stock" by the staff – this has now happened every single week. It is beyond unacceptable. Meanwhile, my father-in-law fills up at BP in Benoni and consistently receives the toy cars without issue. This inconsistency is damaging to BP's reputation and undermines the purpose of running a national promotion. Why is one branch consistently stocked while another never has any available? It feels unfair and misleading – almost like false advertising. What must I do to receive the toy cars I am clearly eligible for? How do I go about claiming what I’ve already qualified for? Or will this complaint simply fall on deaf ears? As a long-standing and loyal customer, I expected better. Sadly, this repeated disappointment has left me considering switching my support to Engen or Shell instead, where expectations are better managed and service is consistent. I would appreciate urgent feedback and a resolution to this matter. Kind regards, Allen Coetzee Cell: 071 420 6768
0 replies
10 months ago
Nedbak Key West Krugersdorp 1/10
Nedbank Key West Shopping centre sitting waiting for a consultant for 40 min and still no service. Only 3 consultants on a Saturday. This is absolutely unacceptable and unprofessional.
0 replies
48 months ago
Great Service from Monument Panelbeaters (Richard & Team)
Excellent customer service received from Richard and his Team. Went out of their way to assist and repair everything. Well done to Richard and his Team.
0 replies
53 months ago
WORST SERVICE FROM THE COURIER GUY
By far the worst service i have ever gotten, well actually no service, delays to deliver, numbers engaged, cant get through to head office, or branches and when you do they push you into another direction. The worst telephone manners by Amy, no help from Johan area manager of Alberton and now a week later and my parcel is still not delivered. try calling the call center then you are 3rd in the queue then the phone dies. WORST SERVICE EVER and no one gets back to you. NOT RELIABLE AT ALL.
0 replies
55 months ago
Prince for Employee of the Month
Prince was awesome and extremely helpful. Best service. Went the extra mile. Love it.
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)