Natalie VAN DER MERWE

Very disappointed

We had the worst time ever. From the start whatapp' would not be answered for 1 or 2 days, when we got there they could not find our booking eventually that was sorted out and they took us to the room, while i was sitting on the bed someone walked into our bedroom thinking we were not in it. We booked our treatment for 14:00 and they changed it to 16:00. The wifi signal does not reach the bedroom so you cant use the tv. we thought were coming to a relaxing, calming place just to find a very big group of people partying, drinking and shouting around the swimming pool were you are supposed to be getting "private pool access"and messaged. How are you supposed to walk around with just a gown on while a whole lot of guys are drinking at the swimming pool. We felt very uncomfortable and decided to leave without the treatment or overnight stay and they refuse to refund my money. They are very unprofessional and I would not recommend them to anyone.