Kailash D

Extremely poor service and reply times from WOOTWARE.

I would like to share my subpar experience with Wootware; Recently I purchased some PC parts from WW, these parts include; -Ultra 5 245k -32 GB DDR5 Ram -AsRock b860m-x wifi motherboard -FROZN ID COOLING PRO 620se -512 XPG NVME -And a montech x5 white gaming case. After purchasing the parts, I was emailed to be notified that the RAM I had bought was not in stock(even though the website said it was in stock), so I asked the salesperson if she can find alternatives, she did find the alternative and I decided to go with that as it would not compromise the build I was going for and the budget I had in mind. A few days later, I was again notified that the alternative ram sticks I was offered were also out of stock, so at this point my order was already delayed by 3-5 days, I then again asked for alternatives, but none of the RAM sticks they had available were up to the standard of the ones I had purchased so they decided to offer me better RAM at the same price with no extra cost, which I highly appreciated. Once my parts arrived, I began assembling my PC, upon testing my graphics card was not being detected by the BIOS, so I decided to test my current graphics card in another PC and it worked perfectly fine, however I was still unsure, so I used a spare graphics card on my PC, and it still wasn't reading, after ALL the issues I've had thus far, I was now given another one, I was given a Motherboard with a faulty PCIe slot. I've emailed 2 times already and they either have not responded or are taking INCREDIBLY long to respond. I upgraded my PC since I do video editing and 3d renders, I use it to make a living, now these constant delays and broken parts are extremely detrimental to my financial situation as I am not able to produce any work, hence not getting paid. Extremely poor service, not just once but twice in a row.