Siphesihle M

MTN ****mers

I requested a router for R529 with MTN on 13 February 2026. They captured an incorrect option which I then called on 16th of February to correct before the router was even delivered. I spoke to Tereynee Applegreen who told me to just reject the delivery from DSV which was supposed to be delivered on 18 February which I did reject when they called me on the day of the delivery. On 24th I received another delivery SMS from DSV which I assumed was the correct router now since Tereynee advised she had correct I have proof of references and emails regarding this by the way. On 05 March my connection was slow so I spoke to an ATM service champion via WhatsApp who told me I was sent the R339 home starter package which I said I wanted to correct on 16th February. She then escalated it and asked me to return the one I had I told her I got rid of the box and packaging which they require for the return she then told me to wait for the correct router to be delivered so I can use that packaging. I waited for the delivery and on 10 March I called to follow up even the guy I spoke to on that day confirmed I will not be charged for this one since it was an error on their end. Guess what, I am not charged for a router I did not request from MTN, and to top it off I’m being charged R515.87 now and not the R339. I called them today they basically said there’s nothing they can do as I asked for the R339 option. I have dates for the call recordings and everything. I have had MTN for 4 years through a phone contract and I’ve never had this issue before. They are all ****mers and no one is willing to help. I have never had such service in my life, and I work in the servicing Industry so I know how a customer is treated and this is not it. I am not paying for something that I did not ask for. I am here to expose MTN for the ****** that the are.