HN
Happiness N
Active since Dec 2025
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Don’t buy tickets from Thikho events website
You no difference to ****mers y’all the same. You can’t even explain to us why we not receiving our refunds, but you busy even hosting more events. It must be nice taking people for a fool
0 replies
4 months ago
Get my refund
I am writing to express my deep dissatisfaction with the way THIKHO Events has handled my refund. Firstly, the event was cancelled just two days before it was scheduled, and then postponed to 22 November 2025. I was unable to attend on the new date as I already had prior plans. I therefore requested a refund immediately after the cancellation. However, I was told that refunds could only be processed after the event took place—meaning only after the 22nd of November. After the event was held on the 24th, I sent an email requesting my refund. My email was ignored for days. I followed up on WhatsApp, Messenger, and by phone. All these platforms took unreasonably long to respond, and most calls were not answered at all. This week, I finally managed to speak to someone—only by calling from another person’s phone, as it seems my number was no longer getting through. The lady I spoke with asked where I had sent my previous emails. I explained that I emailed both addresses listed online: info@thikhoevents.com and sales@thikhoevents.com. She insisted that I should not use those, and gave me a completely different email address, orders@thikhoevents.com, which I had never seen on the website. I sent my request to that address, and the response I received was extremely disappointing. I was told that THIKO Events currently “does not have funds” available for refunds, and that they are waiting to replace the money through upcoming events. I was also told that refunds may take up to 45 days. This is unacceptable. The cancellation was the company’s fault, yet customers are being made to wait excessively long and given unprofessional explanations. I paid for a service that was not delivered, and I expect my refund to be processed promptly—not delayed while you wait for funds from future events. I am requesting immediate action regarding my refund. This situation has been mishandled from the beginning, and the lack of communication, transparency, and accountability is extremely concerning.
0 replies
4 months ago
My payment not reflecting on their system
Hello Peter, I would like to lodge a complaint regarding FinChoice, MOBI. I app**** for a loan, and I truly do not understand why the payout took so long, as if there were issues on their side. However, my main concern is the payment I made. I settled the full outstanding amount on the 27th of November 2025 through an immediate payment using the FNB banking details provided by FinChoice. Since then, I have continuously been receiving calls telling me that I have not settled the amount and that I am still in arrears. Every time I explain to the agents that I have already paid, they tell me they will look into it, but the call either gets dropped or I get transferred to another department where no one picks up, and the line eventually cuts off. On Monday, one of the agents told me to send the proof of payment, which I did. I was told the matter would be attended to, but nothing has been resolved. I am still receiving calls claiming that I owe, and I am still having to repeat the same explanation. My worry now is that arrears and extra charges will continue to be added for an amount that I have already settled. When I log into my FinChoice account, it clearly shows the amount I paid — R842 — which proves that the payment was made. I am kindly requesting that this matter be urgently investigated and resolved. I do not understand why it is taking so long, especially when the calls demanding payment come through so quickly, but assistance is not provided when I explain the situation.
106 replies
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1 Star
3 (100%)