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LK
Lil K
Active since Dec 2025
1
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1 reviews
Home Design Furniture
8 months ago
Misrepresentation and Failure to deliver
I purchased chairs from Home Design Furnitures with the promise of delivery within 5 business days. That deadline passed with no delivery and no proper communication, despite several attempts to get an update. After the delay, the company unexpectedly demanded a “refundable delivery insurance” fee of R1,499 before delivery — a charge that was never disclosed at the time of purchase. Due to: - Failure to deliver within the agreed time, - Lack of communication, - And the sudden request for an undisclosed additional payment. I cancelled the order and requested a full refund. After multiple call attempts, across various days, for the refund update, the company has not responded, and there appear to be no alternative contact details to resolve the matter. This situation raises serious concerns about the legitimacy of the business, and I am prepared to escalate the issue to consumer protection authorities and the police if my refund is not processed.
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