Nastassja W

Negligence at its worse

Honestly so disappointed they claim to protect animals as well as their well being but that doesn't seem to be true. My puppy got sick and refused to eat his food the night before(Friday night) Saturday morning we decided to take him to aacl regents park as we thought they would be the best to help but what do we get them telling us they cannot open new client files on a weekend we then explained to them what is going on with our puppy and that it is possibly an emergency then we were told to visit another vet to get medication to assist until they can help us on Monday only. And from there our puppy has just grown weaker and might not make it through the night is this their way of helping animals. Yet they are quick to want to go for people who neglect their animals and leave them critical yet what are they doing... Makes me think if this is the case with everyone that is new to aacl, so they basically implying that your pet can only have an emergency Monday to Friday otherwise they can't help MAKES NO SENSE!!!