Sam L

Our Move From Joburg to Ballito

THE MOST UNPROFESSIONAL, AND UNRELIABLE MOVING COMPANY I HAVE EVER DEALT WITH. If you value your time, your belongings, or your sanity — DO NOT USE THIS COMPANY. What we went through is unacceptable for any business claiming to offer a professional service. We booked a move from Johannesburg to Ballito and were PROMISED delivery on Saturday, 29 November. The moment they collected our belongings, everything fell apart — the lies, excuses, and complete lack of accountability began immediately. Because they failed to deliver, we slept on the floor for FIVE nights. My mother travelled down to help us move, and I refused to let her sleep on the floor, so we had no choice but to pay for last-minute accommodation — extra money directly caused by the company’s incompetence. When we asked for a refund or compensation for the accommodation, they said they would “redirect us to the sales department” to see if we could “cut a deal.” Cut a deal? No. They should have simply taken responsibility for their failure. THE MAIN SOURCE OF OUR PROBLEMS Most of the chaos, stress, confusion, and delays came specifically from the delivery manager lady. She was: • The rudest person we dealt with • The one who stopped answering messages for hours • The one who ignored direct questions • The one who repeatedly gave irrelevant answers to things we did NOT ask • The one who caused multiple miscommunications with the drivers • The one who refused to give real updates or accurate ETAs Her behaviour alone escalated the situation from frustrating to unbearable. It became clear that she was the reason nothing was being coordinated properly. EVERY DAY CAME WITH A NEW EXCUSE: • Day 1 – “It’s raining.” They sent us a photo of rain in Pretoria, despite claiming the truck was in Bloemfontein. • Day 2 – “The truck broke down.” Conveniently, the mechanic “damaged” the tracking device — the same tracking we PAID for. • Day 3 – “Shared load delays.” First time they finally admitted it, despite NEVER telling us upfront. • Day 4 – “Delivery before 5pm.” Nothing. • Day 5 – “It will be there today.” Still nothing. • Day 6 – “It’s on the way.” Still nothing. THE DRIVERS WERE THE ONLY PROFESSIONALS The drivers were the ONLY people who made any effort to help us. They personally called to explain: • They had not been given instructions to leave • They were also frustrated by the lack of direction • The delays were not caused by them, but by the office • They were trying their best but received no guidance from the delivery manager Their honesty made it painfully obvious where the real breakdown was happening. FINALLY RECEIVED — 6 DAYS LATE Our furniture only arrived on Friday, a full six days late. There was no apology, no accountability, no compensation, and STILL no communication from any manager or owner. WHAT WE EXPERIENCED: • False promises • Hidden shared load • Broken tracking “by mistake” • Rude, dismissive delivery manager • Sales staff who became unhelpful • ZERO communication from management • Additional costs for accommodation • Endless excuses and contradictions • Six days late delivery • Only the drivers showed professionalism This company operates with no integrity, no reliability, and no respect for the people trusting them with their belongings. I will be attaching screenshots of their messages and behaviour so others can see exactly what we went through. Avoid this company at ALL costs. They are unreliable, dishonest, and will leave you stranded without your belongings while giving you excuse after excuse.