Martin F

eNats License Renewal

Waste of time, go to the NaTIS site directly, their service is good. 'eNats' is a 3rd party that adds a week or more on to the processing time. You get an email the day after they receive payment in their account that your renewal will take '5-7 working days'. Took them 9 days from receiving payment to tell me that one of my documents wasn't in the correct format. Immediately resubmitted and all I have received in 3 further days is an automated 'unusually high traffic, are attempting to clear backlog' type email. Presumably I will eventually receive another 'we've received your information, wait 5-7 working days' email. There is an unacceptable delay at every step, that they're a 3rd party isn't an excuse either, it is just another reason not to use them.