National Traffic Information System (eNaTIS)

Based on recent customer reviews, National Traffic Information System (eNaTIS) faces significant frustration from users attempting online vehicle licence and driver's licence renewals. Customers consistently mention extensive delivery delays well beyond the advertised three to five working day turnaround, alongside unanswered emails and unhelpful call centre interactions. A recurring theme involves payments being processed without corresponding licence disc delivery, incorrect information captured on documents, and customers being redirected to physical offices in distant provinces. However, a smaller group of users praise the platform when it works smoothly, describing rapid doorstep delivery and efficient processing.