DE
Dirkina E
Active since Dec 2025
2
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Reviews
2 reviews4 weeks ago
Terrible delay
I am extremely disappointed with how this flight delay has been handled. We were boarded onto the aircraft and then left sitting for approximately one hour due to an electrical fault, with little to no meaningful communication from staff. While I understand that technical and safety issues must be addressed, the complete lack of clear, respectful, and timely updates has been unacceptable. Passengers repeatedly had to ask for information, yet when we did, we were made to feel as though we were being unreasonable for simply wanting to understand what was happening. The attitude from some cabin crew was deeply unprofessional, including dismissive behavior and visible negative reactions toward passengers seeking answers. Throughout this extended delay, we were not proactively provided with basic refreshments such as water, food, or any reassurance regarding our wellbeing while confined on the aircraft. More concerning is that there has been no clear communication regarding expected departure time, contingency plans, or compensation for this disruption. Delays for safety reasons are understandable. Poor customer service, lack of transparency, and disregard for passenger comfort are not. This experience has been frustrating, stressful, and far below acceptable customer care standards.
0 replies
6 months ago
Worst service EVER
Terrible. Worst service ever. Every time I phone to get an update I was told a different story. And up to date nobody has phoned me back, as promised. I still do not have wifi and was told today that they only logged the activation request for the line today. This is 12 days after I placed my order.
2 replies
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1 Star
2 (100%)