Craig L

Poor product and even poorer after sales service

I bought a used Speed Queen washing machine and I have used it for about 18 months. The machine was 4 years old at the time of purchase. I have used Lead Laundry and Catering in MOUNT EDGECOMBE, DURBAN for repairs and parts. I have performed repairs on three occasions and replaced the drain pump, PCB (computer board), main bearing & seals, drive bell housing and the drive belt. The cost of the various repairs is R18,000. This washing machine is branded as "Commercial Heavy Duty." But, in my experience it is no better than a cheap Chinese import. I believe the product was good 20 years ago, but sadly today it is no longer reliable. I have not worked the machine hard. It does two loads per week in my home. My experience with the South African agent is even worse than the product. I sent the machine to Lead for repair when the PCB became faulty. They misdiagnosed the fault and charged me for a new pump and lid lock, but these components were working! Later when I needed a new drive belt, they supp**** the wrong belt even though I had provided the model and serial numbers. This was two weeks ago. I have returned the belt and continue to fight with them to refund the cost of the part. Spare yourself the pain and frustration and stay away from Lead Laundry.