JM
J M
Active since Dec 2025
2
Reviews
0
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Reviews
2 reviews1 month ago
Mazda & Suzuki Umhlanga CMH
I have been driving since 1999 and have purchased multiple vehicles over the years. I have owned nine vehicles, and I can honestly say this has been the worst experience I have ever had with a dealership. From the beginning, I did not receive what I requested. I feel like I was misled into taking a vehicle that I did not want, and the information provided throughout the process was inconsistent and confusing. Even something as basic as the date of extraction could not be communicated correctly. It felt as though the dealership was only focused on closing the sale, rather than ensuring that the customer actually receives the vehicle and service they asked for. After this experience, I can confidently say that I do not want this vehicle and I do not want anything further to do with this dealership. Extremely disappointing and frustrating experience.
0 replies
4 months ago
MWEB - Worst customer experience
Recently purchased fiber with Zoom MWEB and this has genuinely been the worst service I have ever experienced from a telecoms provider. The installer informed me that I needed to call MWEB two hours after installation to activate the service. I tried calling as instructed but could not get through for over an hour. When I finally reached the call queue, the call dropped after approximately 40 minutes of waiting. I eventually managed to speak to an agent, only to be told to call back in 24 hours. I called again the next day, waited another 40 minutes, and the call went silent. Over two days I spent more than an hour trying to reach someone who could assist. I then moved to the online chat where the agent also could not help. I contacted the installer again and even they were confused. When I called MWEB once more and waited another 20 minutes, the agent then claimed that the router had not been delivered at all. The agent also had no understanding of what an escalation is, and I was told repeatedly that there are no managers available to escalate the matter to. This entire experience has been extremely inconvenient for both me and my wife and has directly impacted our livelihood. There is still no resolution, despite us having just signed up. The level of service has been nothing short of horrific. Surely there must be a governing body in South Africa that addresses issues like this. In the UK, Ofcom would issue severe penalties for such poor service. I sincerely hope someone from MWEB contacts me urgently to resolve this matter and that we are compensated for the poor experience
0 replies
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1 Star
2 (100%)