Derisha N

FNB Digital Planet

I’ve never come across a business so useless and frustrating it’s been 2 full weeks that I have not received my delivery I have made numerous numbers of calls . Last Friday I received a call saying my delivery is on the way . I called the driver and asked where is he 3 hours later he says he cannot deliver as the shop number is not correct when I verified my address twice it was missing a digit. I immediately called FNB and updated my address again on the 5th of December I received no update on Monday the 8th of December I called updated my address again , 9th of December called again . Said I needed to update address. The address was updated about 5 times . I’ve been waiting for feedback today 12 of December called spoke to an agent she said my order is at Rams warehouse and needed to be dispatched as delivery address was incomplete. How frustrating is this was the 3 other useless consultants not doing their job my order was placed on the 28 of November . She told me it will take another 72 hours she has sent RAM and email . Fix your systems . For a reputable bank like FNB this is disgraceful I will never do an order with FNB connect again . all you get is lies from all this useless consultants . Fix it idiots