Sibaphiwe M

Bad customer service Barons Waterfront

Barons Volkswagen waterfront I am very disappointed, I've never had such a bad customer service. I brought my car for Service and diagnostic on the 10th of December 2025 at 07h25 hoping to have it checked same or worst case scenario the following, the day went I received no communication, on the following day I decided let me call and find out, only to be told, someone whom my car is assigned will contact me with progress a day went by, my brother contacted them on my behalf and then they contacted me only to tell they can't locate a problem but they will run further diagnostic, mind they only called because my brother called them to find out how far are they, because the car has been there for two days now. On the 12th December 2025 still there was no contact made until after 12h00 then at 13h00 I decided to go take my car