Alisha M

Bellville Furniture disappoins!

WORST place to order from! I ordered a custom made couch by Bellville Furniture the 5th of November, paid the full price and not only the 50% deposit; which was just over R17 000. The lady (Lehandra) at Bellville Furniture told me the lead time was 4-6 weeks. They kept giving me an ETA that change every day. I was told by Lehandra who works at Bellville Furniture that they were going to deliver my couch on Friday, 12 December as my couch came out of production earlier that week. I took off work to be at home seeing as my husband and I work full day jobs. They never delivered on Monday. I phoned Lehandra back and I was told (on the Pinkfoot whatsapp number) that they will deliver my couch that following Monday, the 15th of December, yet again I took off work to be at home…. Yet AGAIN no couch was delivered. As I called back Monday making a very big scene, someone from their warehouse phoned me on that Monday to arrange delivery for 09:30 Wednesday morning the 17th of December. As I am sitting at home and time is going past, I called the warehouse to find out where they are as I have plans and need to leave the house. To my surprise the warehouse tells me that my couch is still not out of production!! Who is lying now? As Lehandra told me that my couch has been out of production early last week and its been more than a week now and all of a sudden its still in production. This has become fighting back and forth with Bellville Furniture. This was my first time buying furniture by them and will definitely be my last. Anytime I also ask to speak to a manager at the Bellville Furniture branch or the manager at the warehouse (Parow) the manager also seems to be “out” and not present there. Really??? I support DECOFURN all the way as I never had any problems with them. I have bought over 12 items at Decofurn and their service and delivery never seems to disappoint. To all reviewers reading this, please do not support Bellville Furniture as you will be disappointed with any only orders or orders that needs to be made.